Send only your non-working product. Any other items that you send may not be returned to you.
If you need information about how to remove an Xbox 360 hard drive or a disc that’s stuck in the disc tray, see:
Metro location: The service center will call to arrange a visit at your location for product exchange on the spot. The following table lists all the metro locations.
|SOUTH TWENTY FOUR PARGANAS||WEST BENGAL||WB|
|NORTH TWENTY FOUR PARGANAS||WEST BENGAL||WB|
Non-metro location: A shipping box will be sent to you for shipping the non-working product to the service center first. Then, we’ll send a replacement product to you.
Please send in your product as soon as possible. If you don’t ship within 30 days, your service order is cancelled.
Note In countries or regions that offer a drop-off exchange, you must go to the drop-off center within seven days from the date you created the order.
Tracking your shipment to the service center: Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier’s website, or contact the carrier for more information. Email notification will be sent to you once your product is received at the service center.
Tracking the shipment from the service center to you: You’ll be notified by email when the serviced product is shipped to you from the service center. The email will include a tracking number. Check the shipment status at the carrier’s website, or contact the carrier for information.
Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your shipment after this time, contact Xbox Support.
For details, review the Xbox Services Terms & Conditions page. It includes information about:
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