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Packing and shipping your Xbox console or Kinect sensor for service FAQ

Shipping questions

How do I pack my console or Kinect sensor for shipping?

Send only your non-working product. Any other items that you send may not be returned to you.

  • Make sure you provide adequate padding around the product.
  • Use a sturdy shipping box.
  • Make sure the product fits snugly in the box.
  • The shipping box you use will not be returned to you.

If you need information about how to remove an Xbox 360 hard drive or a disc that’s stuck in the disc tray, see:

What are my shipping options?

Metro location: The service center will call to arrange a visit at your location for product exchange on the spot. The following table lists all the metro locations.

Metro locations:

City State State ID
HYDERABAD ANDHRA PRADESH AP
SECUNDERABAD ANDHRA PRADESH AP
FARIDABAD HARYANA HA
GURGAON HARYANA HA
HOSUR KARNATAKA KA
BANGALORE KARNATAKA KA
BANGALORERURAL KARNATAKA KA
DELHI LC14 DL
NOIDA LC14 DL
DOMBIVLI MAHARASHTRA MH
NAVI LC05 MAHARASHTRA MH
VIRAR MAHARASHTRA MH
VASHI MAHARASHTRA MH
THANE MAHARASHTRA MH
MUMBAI MAHARASHTRA MH
PUNE MAHARASHTRA MH
PIMPRI MAHARASHTRA MH
CHINCHWAD MAHARASHTRA MH
CHENNAI TAMIL NADU TN
GHAZIABAD UTTAR PRADESH UP
SOUTH TWENTY FOUR PARGANAS WEST BENGAL WB
NORTH TWENTY FOUR PARGANAS WEST BENGAL WB
KOLKATA WEST BENGAL WB
Howrah WEST BENGAL WB
HUGLI WEST BENGAL WB
HAORA WEST BENGAL WB

Non-metro location: A shipping box will be sent to you for shipping the non-working product to the service center first. Then, we’ll send a replacement product to you.

Notes

  • Microsoft pays for console or Kinect sensor shipping, both to and from our service center. Shipping insurance is not necessary if you use the shipping options that we provide.
  • Ask for (and save) proof of shipment or the tracking number when you send the product.

Do I need to ship my product right away?

Please send in your product as soon as possible. If you don’t ship within 30 days, your service order is cancelled.

Note In countries or regions that offer a drop-off exchange, you must go to the drop-off center within seven days from the date you created the order.

How do I track my shipment?

Tracking your shipment to the service center: Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier’s website, or contact the carrier for more information. Email notification will be sent to you once your product is received at the service center.

Tracking the shipment from the service center to you: You’ll be notified by email when the serviced product is shipped to you from the service center. The email will include a tracking number. Check the shipment status at the carrier’s website, or contact the carrier for information.

Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your shipment after this time, contact Xbox Support.

What are the Xbox Services Terms & Conditions?

For details, review the Xbox Services Terms & Conditions page. It includes information about:

  • Liability for damage during shipping
  • Special edition or custom Xbox products
  • Warranty and extended service plan coverage.

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