Share this page

Troubleshoot SmartGlass and My Xbox Live apps on an Android device

Overview

Xbox SmartGlass is similar to My Xbox Live, but it offers new features to use with your Xbox 360 console.

Xbox SmartGlass is only for devices running Android 4.x. If you are running Android 4.0 (“Ice Cream Sandwich”) or later on your device, using Xbox SmartGlass instead of My Xbox Live will let you take advantage of new features for your console.

Errors

You might experience the following errors or problems when using SmartGlass or My Xbox Live.

“Sorry, you'll need to browse to xbox.com for great Xbox Live experiences. This app won't work well enough on this device.”

This error indicates that your Android phone is not capable of using the app. For more information, see the app requirements at:

You get an error when you try to sign in to your Xbox Live account on Android

If you're having trouble signing in to Xbox SmartGlass:

You can’t connect to your Xbox 360 console

  • If you can’t connect to your Xbox 360 console using SmartGlass, first make sure Xbox SmartGlass apps is On in your console settings. Here’s how:
    1. From Xbox Home, go to Settings.
    2. Select System and then Console Settings.
    3. Select Connected Devices.
    4. Verify that Xbox SmartGlass is On.
  • Make sure that the same profile you’re using on your device is already signed in to the console.
  • For more information, see Set up and use SmartGlass on the Xbox 360.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot SmartGlass and My Xbox Live apps on an Android device" issue you were reading about or a different issue?

Share this page