Troubleshoot Xbox Live download problems on Xbox 360

If you’re having problems downloading a console software update, see Error code after console software update.

If you’re having problems downloading purchased content, see the following pages:

If you can’t download content from Xbox stores, find your problem below and try the solutions.

Solutions

Xbox Live online stores are currently unavailable

This error occurs if the Xbox Games Store is undergoing system maintenance or if system files that are temporarily stored on your Xbox 360 console are corrupted.

Solution 1: Try again later

Check the Xbox Live status. If there is an Xbox Live service alert, wait, and then try again later.

If there are no Xbox Live service alerts, try the next solution.

Solution 2: Clear your system cache

The system cache contains temporary files that are used by the Xbox 360 console. Clearing the system cache may fix this problem. Follow these steps:

  1. Clear your Xbox 360 system cache.
  2. Restart your console.
  3. Try to buy or download the item again

If you get the same error code, try the next solution.

Solution 3: Delete the Marketplace System Data file

The Xbox 360 console also stores temporary files for the Xbox Games store. You may be able to resolve this issue if you delete the Marketplace System Data file.

To delete the Marketplace System Data file, follow these steps:

  1. On your console, go to settings, and then select System.
  2. Select Storage, and then select your primary storage device.
  3. Select System Items.
  4. Select Marketplace System Data.
  5. Select Delete.
  6. Restart your console.
  7. Try to buy or download the item again.

If you still cannot access the Xbox Games Store after you clear the system and delete the Marketplace System Data file, the Xbox Games Store is likely down for system maintenance or experiencing a temporary problem. Please try again later.

You see "Download stopped" when you try to download content

This message can appear in the following situations:

  • When your network bandwidth is low.
  • You started another activity on your console. Content downloading has a lower priority than gameplay or other activities.

Restart the download

To fix this problem, try restarting the download. Here’s how:

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  1. If you are playing a game, exit the game and go the Xbox Dashboard.
  2. Press the Guide button on your controller.
  3. Go to Games & Apps.
  4. Select Active Downloads.
  5. Select the item you want to download and then select Download Now.

If the download is not in the Active Downloads list, you’ll need to start the download again. Here’s how:

  1. On your console, sign into Xbox Live.
  2. Go to settings, and then select Account.
  3. Select Download History.
  4. Select the item that you are having problems downloading, and then select Download Again.

Important While the download is in progress, do not use your console to do anything else like play a game. Using the console while downloading content can cause the download to pause, stop, or to time out. Also make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use bandwidth that could be going to your console

If downloads continue to stop or fail, try improving the speed of your Xbox Live connection.

Problems downloading or streaming videos from the Xbox Music and Video stores

If you are having problems downloading or streaming videos from the Xbox Music and Video stores, try the following solutions:

Solution 1: Maximize your network bandwidth

When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.

Note Bandwidth is the amount of information transferred over your Internet connection.

Streaming video requires optimal Internet connection speed. Learn what you can do to improve Xbox Live speed.

Solution 2: Try standard-definition video instead of high-definition video

Streaming high-definition video requires greater Internet speeds than standard-definition video. If a standard-definition version of the movie is available, try streaming that instead.

If you’re having problems downloading videos, try these additional solutions below.

Solution 3: Download the complete video

Instead of streaming the content, try downloading the complete video before you try to play it.

Solution 4: Delete and re-download the video

Try deleting the video, clearing your system cache, and then downloading the video again.

  1. Delete the video from your hard drive. For information about how to delete content from your console, please see Copy, move, or delete Xbox 360 content.
  2. Clear your Xbox 360 system cache.
  3. Restart the console.
  4. Try downloading the video again.

You see error code 80072746 or a “Cannot process update” error message

If you see error code 80072746 or a “Cannot process update” error message when trying to download a console software update to your Xbox 360 console, see Error code xxxx-xxxx-xx8x-xxxx-80072746 occurs when you’re trying to download an update to your Xbox 360 console.

To find information about an error message that isn’t listed on this page, see the Xbox error code/status code search page.

You see error code 80072EE2 or a “Some Xbox Live content is temporarily unavailable” error message

If you see error code 80072EE2 or a “Some Xbox Live content is temporarily unavailable” error message, see Status code 80072EE2 occurs when you try to buy content on Xbox Live.

To find information about an error message that isn’t listed on this page, see the Xbox error code/status code search page.

Downloaded content is not what it should be

If the downloaded content doesn't match what you selected on Xbox Live, please. See the Assistance section at the bottom of this page for more information.

"Buy Now" is displayed for an item in your download history

Normally, you can download items from your download history for no additional charge. Make sure the item is in your download history. Here’s how:

  1. On your console, sign in to Xbox Live.
  2. Go to settings, and then select Account.
  3. Select Download History.
  4. Select the item in your download history and select Download Again.

Note If an item does not appear in your console’s download history, it may have been purchased using a different Xbox Live account. To see what you purchased on your Xbox Live account, please see Check your Xbox Live bill.

If an item appears in your download history with the option to Buy Now, try the solutions below.

Solution 1: Restart your console

Restart your console and sign back into Xbox Live. If the item in your download history still appears with Buy Now, try the next solution.

Solution 2: Purchase the item again (you should not be charged)

Select the Buy Now option to download the item again. Even though it seems like you’ll be charged again, you will not be charged because you’ve already purchased the content.

To make sure that your Xbox Live account was not billed a second time, check your account’s transaction history. Recent purchases are shown at the bottom of the webpage.

If you see a duplicate charge on your Xbox Live account, contact Xbox Support.

Other Xbox Live download problems

If you can’t download something from Xbox Live, try the following solutions.

Solution 1: Delete partial downloads and re-download

Use these steps to cancel all downloads, delete partial downloads, and download the content again.

Step 1: Cancel all downloads

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  1. Press the Guide button on your controller.
  2. Go to Games & Apps.
  3. Select Active Downloads.
  4. Select Cancel All.

Step 2: Cancel partial downloads

  1. On your console, go to settings, then select System.
  2. Select Storage, and then select your storage device.
  3. Select the content type that you’re trying to download.
  4. Find the item that you are trying to download (may appear with a yellow warning icon).
  5. If the item is listed, select the item, and then select Delete.

Step 3: Download the content again

Try downloading the content again from your download history. Here’s how:

  1. On your console, sign in to Xbox Live.
  2. Go to settings, and then select Account.
  3. Select Download History.
  4. Browse your download history. Select the item, and then follow the on-screen instructions to download the item again.

If the download fails, try the next solution.

Solution 2: Clear your Xbox Live cache and system cache

Sometimes, download problems can be fixed by deleting the Xbox Live cache and clearing the console’s system cache. Here's how:

  1. On your console, go to settings, and then select System.
  2. Select Storage, and then select your storage device.
  3. Select System Items.
  4. Select Marketplace System Data.
  5. Select Delete.
  6. Clear your Xbox 360 system cache.
  7. Restart your console.
  8. Go back to your Download History and try downloading the item again.

If the download fails, try the next solution.

Solution 3: Try a direct modem connection

If your Xbox 360 console is connected to the Internet through a router, bridge, or wireless access point, try connecting the console directly to the modem, instead of through those devices. To do that, plug one end of a network cable into the back of the console and the other end directly into your modem. Then try downloading the content again.

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