You see the following error code and message when you try to make a purchase on your Xbox 360 console:
Sorry, an error has occurred during the transaction. Please try again later.
Status code: 8C3200008
This may mean that there’s a problem with your payment option. For example, your billing address may be incorrect, or the credit card used for billing may have expired.
To resolve this problem, try the following solutions.
Solution 1: Check your billing address
Make sure that the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiration date hasn't passed. Here's how:
Note If there's an error, select Edit profile, and then follow the instructions to update the information.
Solution 2: Update your payment option
To change or update your payment option, see Update a payment option online, and then select either Update a payment option or Add a payment option on the left side of the screen.
Solution 3: Contact your bank or financial institution
Your purchase might have failed because:
Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.
Solution 4: Try your purchase again later
Your purchase might be blocked because:
Wait and try the transaction again in 24 to 48 hours. If a number of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 8C3200008 occurs when you try to make a purchase on Xbox 360" issue you were reading about or a different issue?