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Getting your Xbox 360 console or Kinect sensor serviced

Getting your Xbox 360 console or Kinect sensor serviced is easy. Follow the procedure in this article to get your Xbox product serviced and get back in the game.

Xbox 360 service

Register your Xbox product

To request service for an Xbox One product, you must first register the product, as described below.

Note You need a free Microsoft account, which enables you to sign in to various Microsoft services such as Xbox Live, to register your Xbox 360 console and Kinect sensor. If you don’t have a Microsoft account, create a Microsoft account.

1. Sign in at the Xbox Online Service Center with your Microsoft account credentials (email address and password).

2. Under Devices, click Add a device.

3. Under Register a device, the name, phone number, country, and state fields are pre-populated based on your profile information. Make sure they are correct.
Note If your profile information is incorrect and you want to update it, click your name in the top-right corner, then click Profile.

4. In the Serial number field, enter your product’s serial number, then click Register.

The registered product now appears in Device Manager. (To see it, click Manage devices. under Home at the top of the page.)

Check the warranty status

Your registered devices are shown under Device Manager at the Xbox Online Service Center along with the warranty expiry date for each.

The warranty for the Xbox 360 console and the Kinect sensor is 1 year from the product purchase date. (A three-year warranty applies only to the original Xbox 360 console with a three flashing red lights or E74 error issue.) If you think the warranty expiration date shown at the Xbox Online Service Center is incorrect, or if you have questions about the warranty, see Warranty and registration FAQ.

Submit a service order request

  1. Sign in to the Xbox Online Service Center with your Microsoft account credentials and click Problem with a device. If you’re already at the Device Manager page, click Request Service.
  2. Follow the prompts on the screen to complete your service order request.

After the submission is received, you’ll be given a service order number, and an order confirmation email will be sent to you.

If after 24 hours you haven't received a confirmation email, please check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

Send us the product

  1. Remove all accessories and put only the console or Kinect sensor in a shipping box.
    Note If you're sending a console, make sure that there’s no disc inside. If a disc is stuck inside your console, see Manually eject a disc from your Xbox console.
  2. We will either dispatch a courier or shipping box to you to retrieve your product, depending on your location.
  3. Metro location: Service center will call to arrange a visit at your location for product exchange on the spot.

Click here for Metro locations.


Metro locations:

City

State

State ID

HYDERABAD

ANDHRA PRADESH

AP

SECUNDERABAD

ANDHRA PRADESH

AP

FARIDABAD

HARYANA

HA

GURGAON

HARYANA

HA

HOSUR

KARNATAKA

KA

BANGALORE

KARNATAKA

KA

BANGALORERURAL

KARNATAKA

KA

DELHI

LC14

DL

NOIDA

LC14

DL

DOMBIVLI

MAHARASHTRA

MH

NAVI LC05

MAHARASHTRA

MH

VIRAR

MAHARASHTRA

MH

VASHI

MAHARASHTRA

MH

THANE

MAHARASHTRA

MH

MUMBAI

MAHARASHTRA

MH

PUNE

MAHARASHTRA

MH

PIMPRI

MAHARASHTRA

MH

CHINCHWAD

MAHARASHTRA

MH

CHENNAI

TAMIL NADU

TN

GHAZIABAD

UTTAR PRADESH

UP

SOUTH TWENTY FOUR PARGANAS

WEST BENGAL

WB

NORTH TWENTY FOUR PARGANAS

WEST BENGAL

WB

KOLKATA

WEST BENGAL

WB

Howrah

WEST BENGAL

WB

HUGLI

WEST BENGAL

WB

HAORA

WEST BENGAL

WB

Non-Metro location: A shipping box will be sent to you for shipping the non-working product to service center first. Then we’ll send a replacement product to you.

When your serviced product arrives, set it up and get back in the game!

For more information, see Xbox 360 warranty and service FAQ or Help with your existing Xbox 360 service order.

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