This article provides information about Xbox 360 warranty, registration, and repair.
If you need help solving problems with your console, see the Xbox 360, Kinect and Accessories: Hardware Errors page.
The warranties are:
Use the following steps to find out if your Xbox 360 console is in or out of warranty.Haven’t registered your console?
The warranty period for three flashing red lights and the E74 error is three years from the original purchase date of the console. If your console is out of the three-year warranty period, you can still receive console exchange service for a fee.
Cosmetic damages, such as scratches, cracks, nicks, and normal wear and tear, are not covered under the Xbox 360 Product Warranty.
If you think your warranty end date displayed online is incorrect, contact Xbox Support with proof of purchase. You’ll be asked to provide the original purchase receipt to verify the product purchase date by email. See the Assistance section at the bottom of this page for Xbox Support contact information.
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
Console exchange needs to be completed at our Microsoft Service Center. To start the exchange process, you need to submit an online exchange request. After you submit the exchange request, you will receive an email with information about what to do next.
Anyone. You need a Microsoft account to request a repair. If you don’t have one, create an account for free. Your Microsoft account is the email address and password you use to sign in to various Microsoft websites and services.
After you submit an exchange request, you will receive an email with information on packing your console for shipment to our service center. Simply follow the email instructions.
Packing and shipping information is also available online:
Download the console shipping instructions (PDF format).
If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, please contact Xbox Support using the Assistance section at the bottom of this page.
Go to our Xbox Online Service Center to check your exchange status at any time. Under Check Exchange Status (lower-right corner), enter your service request number and post code, and then click Check Status. The service request number is included with the order confirmation email.
Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).
There are two console service options, depending on whether you live in a metro or non-metro location.
|SOUTH TWENTY FOUR PARGANAS||WEST BENGAL||WB|
|NORTH TWENTY FOUR PARGANAS||WEST BENGAL||WB|
Shipping note It can take up to 6 business days to ship the console to or from our service center (an estimated 12 days round trip). Actual shipping time can be longer, depending on the rules involving movement of goods between states.
We pay for all Xbox 360 console shipping or transportation to and from our service center.
If your console was purchased outside of India, you will need to ship your console (at your expense) to an Xbox service center for repair. We will ship you a replacement console at our cost. You are responsible for any custom fees, taxes, or tariffs that result from shipping to and from the service center. Contact Xbox Support for more details (see the Assistance section at the bottom of this page for contact information).
Please send us your console within 30 days of submitting your online service request. If you don't ship within 30 days, your exchange order is cancelled.
When you pack your console for shipment, make sure you provide adequate padding around the console to reduce possible shipping damage. The shipping box that you use will not be returned to you.
Send us your console only. Please remove the hard drive, accessories, and discs before packing your console for shipment. If a disc is stuck in the disc drive, use our Xbox Disc Drive Solution to remove the disc (select “Stuck shut” as the problem).
Your console may be returned unrepaired for the following reasons:
Try our Xbox Disc Drive Solution for help in troubleshooting disc-related problems.
The warranty period for all licensed Xbox 360 accessories is 90 days from the date of purchase.
If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 but less than 90 days ago, you can order a replacement accessory from our Xbox Online Service Center (console registration is required).
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