Troubleshoot Xbox LIVE content problems

If you can’t play or use previously downloaded content, it may be because you're trying to use content associated with another console, and you are not signed into Xbox LIVE. To fix this problem, try the following solutions:

1. Sign in on your console by using the gamertag that you used to purchase the content.


2. Try to play or use the content.

Note If you recently transferred content to a new console, you can play the content on your new console if you sign in using the gamertag that originally purchased the content. If you want to use the transferred content without signing into Xbox LIVE or with a different gamertag, you’ll need to transfer the content licenses to your new console. For information on how to do this, see Xbox 360 Digital Rights Management.

If your console was repaired or you used the license transfer tool to transfer licenses from one console to another, the locally stored licenses might be out of date. You must download the content again to update the locally stored licenses. Here’s how:

1. On your console, sign in to Xbox LIVE using the gamertag that you used when you originally purchased the content.


2. Go to Settings, and select System.


3. Select Storage, and then select the location of the item (for example, Hard Drive).


4. Select Games & Apps, and then locate the game and select it.


5. Select the item that you’re having a problem with, and then select Delete.


6. Return to Xbox Home.


7. Go to Settings, and select Account.


8. Select Download History.


9. Select the item that you are having download problems with, and then select Download Again.

You're using a console that was repaired or exchanged, and the content is still licensed to the previous console. To fix this problem, use the license transfer option on your console to transfer content licenses. For information about how to do this, see Xbox 360 Digital Rights Management.

Note If content that you previously purchased is no longer available on Xbox LIVE, you won’t be able to transfer the license.

Note Need help with a non-Microsoft-published Xbox game? Use the list of third-party game publishers to contact the publisher of your Xbox game.

Read this section to find solutions to common content-related error messages.

• "Disc is unreadable"
  

  You might see this error message when you try to play a downloaded game. If you do, try to determine whether there may be a problem with your hard drive. Here's how:

  1. Configure a USB drive for use with your Xbox 360 console.
  2. Remove your hard drive from the console.
  3. Download your profile and the game to the USB drive.
  4. See if the game will start and play without error.

  If the game runs without error from the USB drive, see Troubleshoot Xbox 360 Hard Drives for more information.

• "This item is not available from your current location"
  

  This message appears when you try to purchase or download content that is not licensed for the country where you are located. Xbox LIVE determines your geographic location based on your console’s IP address when you sign in. You cannot purchase or download content that is not licensed for your country or region.

  You can also get this message if you have an Xbox LIVE child account and your Xbox LIVE account region is New Zealand. Xbox LIVE child accounts cannot download content or purchase Microsoft Points in New Zealand.