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Error 80072EE7 occurs when you try to open content on your Xbox One console

You get the following error when you try to open content on your Xbox One console:

Error 80072EE7

This may mean that the console couldn't load the resource you tried to open. Typically, this error occurs when a network connection error prevents the name of the resource from resolving to an IP address.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: Limited
2017-09-22T16:14:10.0000000-07:00

Affected platforms:

Xbox One

Affected services:

We are working to resolve a store error affecting some console users. Purchases made on Xbox.com or the Xbox app are not affected, and will be available to download to the console via My Games and Apps under Ready To Install.

Latest update

We believe we have identified the issue causing some members to have problems purchasing content. Thanks for your patience as the team works to resolve the issue.

Solution 2: Test the connection to Xbox Live

  1. Restart your network device.
  2. Test your connection to Xbox Live:
    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings.
    6. Select Test Network connection.

If you see more than 5-percent packet loss, try the Xbox One Network Connection Error Solution.

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