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You can't add someone to your family on Xbox One

You're unable to add anyone new to your family on Xbox One.

Solutions

Solution 1: Make sure you're using an adult account

You must be using an adult account to add a member to your family. Children and teens will need to get a current adult family member to add the new person.

Solution 2: Make sure the new person isn't part of another family

An account can only be a member of one family at a time. To find out if someone is already in a family:

1. Have the person you’re trying to add to your family sign in on their console and go to Family (scroll left on the Home screen to open the guide, select All Settings, and then select Family. Or, have them sign in to their Microsoft account and select Family from the menu).

2. If any accounts are listed there, the person is currently in a family and must be removed from that family before they can be added to a different family.

  • If the person is a child or teen, an adult in their current family must remove them.
  • If the person is an adult, they can remove themselves, unless they are the only adult, and child accounts are attached to the family. In this case, the children will need to be removed before the adult can be removed. The children will need to be added to another family in order for them to continue to use the Xbox Live service.

Note Individuals can't remove themselves from a family through the Xbox One console—this can only be done by another adult in the same family. However, the person can remove themselves through their Microsoft account in a web browser.

The new family will now be able to invite the new person to join.

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