Manage your Microsoft account

If you receive a “Can’t change Microsoft account” or “Can’t change Windows Live ID” error message (status code 8015341B) when you try to switch your Xbox LIVE gamertag to a different Microsoft account, it means that your Microsoft account and your Xbox LIVE account are associated with different regions. To resolve this issue, make sure that the region selected for your Microsoft account matches the region associated with your Xbox LIVE account:

You can check the region of your Microsoft account and change it if necessary by following these steps:

1. Go to accounts.live.com and sign in with your Microsoft account.
2. Under Account information, check that the country/region shown is correct.
3. If you need to change the country/region, select Change.
4. After you’ve changed the country/region to match the region for your Xbox LIVE account, click Save.

If you try to switch your Xbox LIVE gamertag to a Microsoft account that is already linked to another gamertag, you will receive a message that says “the Microsoft account (or Windows Live ID) you’re switching to is already linked to another Xbox account.”

Before you can switch your gamertag in this case, you must first remove the existing gamertag from that Microsoft account:

1. Create a new Microsoft account. You will only need this new account as a temporary means of moving your gamertags. After the gamertags have been switched, you will no longer need this Microsoft account.
   

   Example:
   Gamertag A is linked to Microsoft account 1.
   Gamertag B is linked to Microsoft account 2.
   To swap gamertags A and B between Microsoft accounts 1 and 2, first create a third temporary account: Microsoft account 3.
   

2. Switch the gamertag that is linked to the Microsoft account you want to use to the new temporary account you have just created.
   

   Example:
   Gamertag A remains linked to Microsoft account 1.
   Switch gamertag B to Microsoft account 3.
   Microsoft account 2 is now free.
   

3. Now switch your gamertag to the Microsoft account you want to use.
   

   Example:
   Switch gamertag A to Microsoft account 2.
   Gamertag B remains linked to Microsoft account 3.
   Microsoft account 1 is now free.
   

4. To complete the swap of gamertags between the two original Microsoft accounts, you must wait 30 days. (A gamertag can be switched only once every 30 days.)
   

   Example:
   Gamertag A remains linked to Microsoft account 2.
   After 30 days, switch gamertag B to Microsoft account 1.
   Microsoft account 3 is now free and no longer needed.
   

Notes

• When you change your Microsoft account, your Microsoft Points are automatically transferred to the new Microsoft account.
• You can make only one Microsoft account change for a given gamertag every 30 days.
• You must also wait 30 days after your gamertag is downloaded from Xbox LIVE before you can switch that gamertag to a different Microsoft account. If 30 days have not passed since the gamertag was downloaded, you’ll get an error message.
• Before you can change the Microsoft account associated with a child account, you must provide the Microsoft account information for the adult account that has parental control.

You can change your Microsoft account password from your computer.

Go to Change your Microsoft account password (you must sign in to your Microsoft account first).