If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you can’t connect your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn how to fix error 0x8000FFFF so that you can launch a game or join a party chat on Xbox One or access Xbox Live on Xbox 360.
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn about error 80151011 and what to do if you see it when you try to sign in to Xbox Live.
Learn what to do if you see error 80151012 when you try to use your Microsoft account on Xbox Live.
Learn about error 80151904 and what to do if you see it when you try to use Xbox Live on your Xbox 360.
Learn what to do if you see error 80190864 when you're trying to make a purchase on Xbox Live.