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Console

Xbox One backwards compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
Xbox One console won't power on
Learn what to do if your Xbox One console won't power on.
How to use the Offline System Update Diagnostic Tool on Xbox One
The diagnostic tool can be used to troubleshoot an Xbox One console that's having issues downloading a system update from Xbox Live.
How to troubleshoot problems playing a disc on your Xbox One
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
"I am having problems with system updates on my Xbox One"
Learn what to do if you get an error when trying to perform a system update on your Xbox One console.
Troubleshooting a blank TV screen or monitor while your Xbox One is on
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
How to manage storage on Xbox One
Learn how your data is saved, how to check your free space, and how to set up and connect an external hard drive to your Xbox One console.
Xbox One Preview programme FAQ
Find answers to frequently asked questions about the Xbox One Preview programme.
Xbox One operating system versions and system updates
Learn about the most current system update for the Xbox One operating system, and find out what was updated or added.
Troubleshoot Xbox One unexpectedly turning off
Learn what to do if your Xbox One console turns off unexpectedly.
About energy-saving and Instant-On power modes
Learn about energy-saving and Instant-On power modes.

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