If you’re moving to another country or region, you might have to change the region associated with your Xbox Live account. When you change the region of your Xbox Live account, some things are unaffected, like your profile. Other things are potentially affected, such as:
Note If certain conditions apply, you might be prevented from changing your account’s region.
This page describes what happens when you change the region of your Xbox Live account and the reasons why you might not be able to change it.
You won’t be able to change your region if any of the following conditions apply:
You can change from one region to another without changing your gamerscore, achievements, friends or other parts of your Xbox profile.
Before you move your account, make sure that you’ve downloaded any avatar items, games, game add-ons and video content that you’ve bought. No digital content is guaranteed to work after the migration, and there are no refunds if items stop working because you change your account region.
Content you’ve bought may continue to work on any Xbox 360 device if the content has a valid licence. If that content gets deleted or you change consoles, you may be able to redownload the content and reacquire a licence for it in the new region, but some content (mostly video content) is only allowed in certain countries and regions. This content may be blocked in your new region because of licensing or regional restrictions.
The funds in your Microsoft account will not move with you, so be sure to spend your money before you change your account location.
Some services you use now might not be available in your new region. To get information about services, such as TV providers, that are available in a specific region, go to the Xbox.com website for that region.
Here’s how to find the website for a specific region:
Any time left on your Xbox Live Gold Membership will be moved with your account to the new region.
If Xbox Live Gold Memberships aren’t available in your new region, your current Xbox Live Gold Membership will remain active but might not work anymore.
Cancel the membership at your My account page to stop recurring billing for the membership if you find that it can’t be used in your new region.
If you can use it in your new region, go to your My account page and update your membership with a payment option that works in your new region. If you don’t make this update, your Xbox Live Gold Membership will be cancelled after you’ve used up your remaining paid time.
If you have trouble cancelling your membership online, contact Xbox Support.
When you migrate your account, your Xbox Music Pass will be affected in the following ways:
However, you can:
To make sure that your new pass works correctly, we strongly recommend that you manually delete all previously downloaded content from your devices (phones, computers, Xbox consoles) before you buy a pass in the new region.
Other notes about migrating to a new region:
Important A reset deletes all personal data and restores your phone to the state it was in when you purchased it.
For more information about how to back up and restore your information and perform a “hard reset” of your phone, see the following Microsoft Knowledge Base articles:
If you have trouble cancelling your Music Pass online, contact Xbox Support.
If you have other subscriptions (like XNA Creator’s Club, Call of Duty Elite or Monster Hunter), your subscriptions will remain active in the new region but might not work any longer. If you have recurring billing, you will still be charged until you cancel the subscription by going to your My account page.
If you have trouble cancelling your subscription online, contact Xbox Support.
If the child is a minor (as defined by applicable law) in one region but isn’t a minor in the other region, the account can’t be moved between those regions.
A parent account can move to a new region, even if the child account stays in its region.
Signing in to an unsupported region
If you sign in to the Xbox Music app in Windows 8 using an account associated with an unsupported region, you may not be able to switch back to your account. For instance, if a friend who has an el-GR account signs in to show you some of her content, the option to sign out and switch back to your own account may not be available because el-GR is an unsupported region.
To fix this, uninstall and reinstall the Music app.
To uninstall the Music app:
To reinstall the Music app:
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