How to change the Microsoft account email address associated with Xbox Live

Overview

This page describes how to change the Microsoft account that's associated with your Xbox Live gamertag. It also describes how to resolve the error "The Microsoft account you're switching to is already linked to another Xbox account."

Topics

Change the Microsoft account that's associated with your Xbox Live gamertag

Here's how:

  1. Sign in using your Xbox Live gamertag.
  2. Go to Settings and select Account.
  1. Scroll right to Your Information and select Account Security.
  2. Select Microsoft account.
  3. Do one of the following:
    • If you already have another Microsoft account, select Yes.
    • If you don't have another Microsoft account, go to accounts.live.com and click Sign up. After you have another Microsoft account set up, select Yes and continue with the next step.
  4. Enter the password for the Microsoft account that's currently associated with your gamertag and select Sign in.
  5. Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select Sign in.
  6. Select Yes, change to change the Microsoft account associated with your Xbox Live account.
  7. Select Update Contact Information to update your contact information or Done to finish.

Resolve the error "The Microsoft account you're switching to is already linked to another Xbox account"

If you try to switch your Xbox Live gamertag (or Xbox Music tag) from one Microsoft account to a different Microsoft account that's already linked to another Xbox Live gamertag, you'll get the following error message:

The Microsoft account you’re switching to is already linked to another Xbox account.

Before you can switch your gamertag in this case, you must first remove the existing gamertag from the Microsoft account you want to use. Here's how:

  1. Consider the following scenario:
    • Gamertag A is linked to Microsoft account 1.
    • Gamertag B is linked to Microsoft account 2.
    In this scenario, your gamertag is Gamertag B, and you want to move it to Microsoft account 1.
  2. At accounts.live.com, create a new Microsoft account. You'll only need this account as a temporary means of moving your gamertags.
    Example:
    • Gamertag A is linked to Microsoft account 1.
    • Gamertag B is linked to Microsoft account 2.
    • Microsoft account 3 is free.
  3. Switch the gamertag that's linked to the Microsoft account you want to use to the Microsoft account that you created in Step 3.
    • Microsoft Account 1 is now free.
    • Gamertag B remains linked to Microsoft account 2.
    • Gamertag A is now linked to Microsoft account 3.
  4. Switch your gamertag to the Microsoft account that you want to use.
    Example:
    • Gamertag B is now linked to Microsoft account 1.
    • Microsoft account 2 is now free.
    • Gamertag A remains linked to Microsoft account 3.
  5. To complete the switch of gamertags between the two original Microsoft accounts, you must wait 30 days. After 30 days, switch Gamertag A from Microsoft account 3 to Microsoft account 2.
    • Gamertag B remains linked to Microsoft account 1.
    • Gamertag A is now linked to Microsoft account 2.
    • Microsoft account 3 is now free.
  6. Cancel the Microsoft account that you created in step 2.
    Example:
    • Gamertag B is now linked to Microsoft account 1.
    • Gamertag A remains linked to Microsoft account 3.
    • Microsoft account 3 is cancelled.

Notes

  • When you change to a new Microsoft account, the current funds in your original Microsoft account do not transfer to your new Microsoft account.
  • You can move a gamertag to a different Microsoft account only once every 30 days.
    • This includes new gamertags downloaded from Xbox Live.
    • If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the following error message:
      Sorry, we can't change your Microsoft account right now.
  • To change the Microsoft account associated with a child account, you must provide the Microsoft account information for the adult account that has parental control.
  • You can choose to require input of your Microsoft account password to sign in to Xbox Live. For more information on how to do this, see Password protect your Xbox Live profile.

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