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Xbox 360 Wired Headset Troubleshooting

When you use your Xbox 360 Wired Headset, you experience one of the following problems:

  • You don’t hear sound from the earpiece.
  • Other players can’t hear you.
  • You hear an echo or noise during gameplay.

You may experience these problems if:

  • The connection port is dirty.
  • You incorrectly configured the Privacy or Family settings.
  • Your Xbox 360 Wired Headset is faulty.

Note You can only use the Xbox 360 Wired Headset with licensed Xbox 360 devices. You can’t use the headset with any other device. The Xbox 360 console does not transmit game sounds or music through the Xbox 360 Wired Headset.

Solutions

To resolve these problems, try the following solutions.

You can’t hear any sound from the Xbox 360 Wired Headset earpiece

Examine and clean your Xbox hardware

To do this, follow these steps:

  1. Examine the headset, the cord and the connector for visible defects.
  2. Make sure that no dirt or debris is on the headset connector. To clean the connector, use a cotton bud dipped in surgical spirit.
  3. Verify that your Xbox 360 Controller operates correctly. Verify that you can use the controller to turn on and turn off the console.
  4. Firmly insert the Xbox 360 Wired Headset connector into the expansion port that’s under the directional pad (D-pad) and the right stick on the controller.

Test the headset

To do this, record and listen to a new voice message:

  1. Press the Xbox Guide button on the Xbox 360 Controller.
picture
  1. Select Messages, and then press the A button.
  2. Select Create New, and then press the A button.
  3. Select Message, and then press the A button.
  4. Select a gamertag, and then press the A button.
  5. Select Add Voice, and then press the A button.
  6. Put on your Xbox 360 Wired Headset.
  7. Select the record (circle icon) button, and then press the A button to start recording a message.
  8. Speak clearly into the microphone and record your voice for 5 to 15 seconds.
  9. Select the stop (square icon) button, and then press the A button to stop recording.
  10. Select the play (right arrow) button, and then press the A button.
  11. Listen to your recording:
    • If you can hear the recorded message, your headset is operating correctly. If your headset still does not function correctly when you use it on Xbox Live, you may have to configure Family Settings. Go to the next section.
    • If you can’t hear the recorded message, your microphone may be muted, or the earpiece volume may be set too low. Verify that the controls are adjusted correctly.

Configure your Family Settings

Note If you set up a profile for a child on the console, Family Settings lets the owner of the parent profile control who can communicate with the child profile on Xbox Live. In Family Settings, you can enable communication in the child's profile. The default setting for users who are under 17 is Friends Only.

To configure Family Settings, follow these steps:

  1. Sign in with the Xbox Live account that you’re having problems with.
  2. Select settings, and then select Privacy.
  3. Select Change Settings.
  4. Select Customise.
  5. Under Activity, select Voice and Text, and then choose either Everyone or Friends Only.

Make sure that the volume is set correctly for the Xbox 360 Wired Headset

  • Increase the volume on the headset. To do this, rotate the volume control on the headset cable connector.
  • Make sure that the volume level is set correctly or that you’ve muted the volume in the Personal Settings area. To do this, follow these steps:
    1. Press the Xbox Guide button on the Xbox 360 Controller.
    2. Scroll right to Settings.
    3. Select Preferences.
    4. Select Voice.
    5. To turn off the Mute option, select Mute and then press the A button.
    6. If not muted, increase the volume. Select the volume bar, and then press the D-pad or the left stick.

If these steps don’t resolve the problem, you may need to replace your Xbox 360 Wired Headset.

Other players can’t hear you

If the other players can’t hear you, first make sure that the mic switch is not set to Mute. The mic switch is located on the Xbox 360 headset connector.

Note See the game manual to determine whether you must press a button to communicate with other players during gameplay.

If the mic switch is not set to Mute, make sure that the volume level is set correctly and that you’ve not muted the volume in the Personal Settings area. To do this, follow these steps:

  1. Press the Xbox Guide button on the Xbox 360 Controller.
  2. Scroll right to Settings.
  3. Select Preferences.
  4. Select Voice.
  5. Make sure that the Mute option is not selected. To turn off the Mute option, select Mute, and then press the A button.
  6. Increase the volume. To do this, select the volume bar, and then press the D-pad or the left stick.

If these steps don’t resolve the problem, you may need to replace your Xbox 360 headset.

You hear an echo or noise during gameplay

Note This echo effect originates from the person who is talking and not from the person who hears the echo. For example, if you hear an echo only when someone else talks, the problem concerns the headset connection of the person talking, not your own.

The following conditions may cause an echo or noise during gameplay:

  • The microphone detects ambient noises. This includes voice transmission that comes from the earpiece.
  • The headset plug isn’t fully inserted into the controller.
  • You’re using the Xbox 360 Wireless Controller, and the battery levels in the unit are low.

If you or other players hear an echo or other noise during gameplay, try one of the following:

  • Turn the volume down on your TV or stereo.
  • Disconnect the headset from the controller, and then reconnect.
  • Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.
  • Test the headset by connecting it to a different controller, if possible.
  • If you’re using an Xbox 360 Wireless Controller, replace the AA batteries or recharge the Xbox 360 rechargeable battery.

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