Xbox 360 Wired Headset Troubleshooting

Symptoms

When you use your Xbox 360 Wired Headset, you hear no sound from the earpiece.

Note The Xbox 360 Wired Headset is designed for use with licensed Xbox 360 devices only. The headset is not intended to be used with any other device. The Xbox 360 console does not transmit game sounds or music through the Xbox 360 Wired Headset.

Causes

You may experience these problems if:

  • The connection port is dirty.
  • Privacy or Family settings are configured incorrectly.
  • Your Xbox 360 Wired Headset is faulty.

Things to try

Try the following general solutions first. If you continue to experience a problem with your Xbox 360 Wired Headset, see More Information below.

Examine and clean your Xbox hardware

To do this, follow these steps:

  1. Examine the headset, the cord and the connector for visible defects.
  2. Make sure that no dirt or debris is on the headset connector. To clean the connector, use a cotton bud dipped in surgical spirit.
  3. Verify that your Xbox 360 Controller operates correctly. Verify that you can use the controller to turn on and turn off the console.
  4. Firmly insert the Xbox 360 Wired Headset connector into the expansion port that is under the directional pad (D-pad) and the right stick on the controller.

If these steps do not resolve the problem, go to the next section.

Test the headset

To do this, record and listen to a new voice message:

  1. Press the Xbox Guide button on the Xbox 360 Controller.
picture
  1. Select Messages, and then press the A button.
  2. Select Create New, and then press the A button.
  3. Select Message, and then press the A button.
  4. Select a gamertag, and then press the A button.
  5. Select Add Voice, and then press the A button.
  6. Put on your Xbox 360 Wired Headset.
  7. Select the record (circle icon) button, and then press the A button to start recording a message.
  8. Speak clearly into the microphone and record your voice for 5 to 15 seconds.
  9. Select the stop (square icon) button, and then press the A button to stop recording.
  10. Select the play (right arrow) button, and then press the A button.
  11. Listen to your recording.
    • If you can hear the recorded message, your headset is operating correctly. If your headset still does not function correctly when you use your headset on Xbox Live, you may have to configure Family Settings. Go to the next section.
    • If you cannot hear the recorded message, your microphone may be muted, or the earpiece volume may be set too low. Verify that the controls are adjusted correctly. If this does not resolve the problem, see More Information, below.

    Configure your Family Settings

    Note If you set up a profile for a child on the console, Family Settings lets the owner of the parent profile control who can communicate with the child profile on Xbox Live. In Family Settings, you can enable communication in the child's profile. The default setting for gamers who are under 17 is Friends Only.

    To configure Family Settings, follow these steps:

    1. Sign in with the Xbox Live account that you are having problems with.
    2. Select settings and then select Privacy.
    3. Select Change Settings.
    4. Select Customise.
    5. Under Activity, select Voice and Text, and then choose either Everyone or Friends Only.

    If these steps do not resolve the problem, see "More Information”, below.

    More information

    Try the following solutions if you experience any of these additional problems.

    You do not hear sound from the earpiece

    1. Increase the volume on the headset. To do this, rotate the volume control on the headset cable connector.
    2. Make sure that the volume level is set correctly or that the volume is not muted in the Personal Settings area. To do this, follow these steps:
      1. Press the Xbox Guide button on the Xbox 360 controller.
      2. Scroll right to Settings.
      3. Select Preferences.
      4. Select Voice.
      5. Make sure that the Mute option is not selected. To turn off the Mute option, select Mute and then press the A button.
      6. Increase the volume. To do this, select the volume bar, and then press the D-pad or the left stick.

    If these steps do not resolve the problem, you may need to replace your Xbox 360 Wired Headset.

    Other players cannot hear you

    1. Make sure that the volume level is set correctly and that the volume is not muted in the Personal Settings area. To do this, follow these steps:
      1. Press the Xbox Guide button on the Xbox 360 controller.
      2. Scroll right to Settings.
      3. Select Preferences.
      4. Select Voice.
      5. Make sure that the Mute option is not selected. To turn off the Mute option, select Mute, and then press the A button.
      6. Increase the volume. To do this, select the volume bar, and then press the D-pad or the left stick.
    2. Verify that the mic switch is not set to Mute.

      Note The mic switch is located on the Xbox 360 headset connector.

    3. See the game manual to determine whether you must press a button to communicate with other players during game play.

    If these steps do not resolve the problem, you may need to replace your Xbox 360 headset.

    You hear an echo or noise during game play

    Note This echo effect originates from the person who is talking and not necessarily from the person who hears the echo. For example, if you hear an echo only when someone else talks, the problem concerns the headset connection of the person who is talking, not your headset connection.

    The following conditions may cause an echo or noise during game play:

    • The microphone detects ambient noises. This includes voice transmission that comes from the earpiece.
    • The headset plug is not fully inserted into the controller.
    • You are using the Xbox 360 Wireless Controller, and the battery levels in the unit are low.

    If you or other players hear an echo or other noise during game play, try one of the following:

    • Turn the volume down on your TV or stereo.
    • Disconnect the headset from the controller, and then reconnect the headset to the controller.
    • Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.
    • Test the headset by connecting the headset to a different controller if you can do this.
    • If you are using an Xbox 360 Wireless Controller, replace the AA batteries or recharge the Xbox 360 rechargeable battery.

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