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Troubleshoot your Xbox 360 Wireless Networking Adaptor

Overview

There are two versions of the Xbox 360 Wireless Networking Adaptor:

An illustration of an Xbox 360 Wireless N Networking Adaptor
Xbox 360 Wireless N Networking Adaptor
Works with 802.11a, 802.11b, 802.11g and 802.11n wireless routers and access points.
An illustration of an Xbox 360 Wireless G Networking Adaptor
Xbox 360 Wireless G Networking Adaptor
Works with 802.11a, 802.11b and 802.11g wireless routers and access points.

Note The Xbox 360 console has built-in Wi-Fi and a wireless networking adaptor is not needed.

On this page

My Xbox 360 console doesn't detect the wireless network

My console receives a weak wireless signal

The status light on the adaptor changes colour, doesn’t light up or blinks

If your adaptor displays:
An Xbox 360 Wireless N Networking Adaptor with no light on

No light

The adaptor is not receiving power. Unplug the USB connector and then plug it in again. If there’s still no light, try plugging the adaptor into a USB port on the front of the console. If the adaptor works in the front USB port, see The wireless adaptor works in some USB ports, but not in others.

If it’s still not working, the adaptor might be experiencing a hardware failure. Order a new adaptor from the Xbox Online Service Centre.

Note Product registration may be required.

An Xbox 360 Wireless N Networking Adaptor with a solid green light on

A solid green light

The adaptor is connected to a wireless router, gateway or access point.

An Xbox 360 Wireless N Networking Adaptor with a flashing green light on

A flashing green light

Black adaptor with two aerials (wireless N adaptor): The adaptor is attempting to connect to a wireless network.

An Xbox 360 Wireless N Networking Adaptor with a solid red light on

A solid red light

Black with two aerials (wireless N adaptor): The adaptor is not recognised. Try plugging the adaptor into a USB port on the front of your console.

Grey with one aerial (wireless G adaptor): The adaptor is ready for the next step: Test your connection.

An Xbox 360 Wireless N Networking Adaptor with a red light flashing

A flashing red light

The adaptor might be experiencing a hardware failure. Order a new adaptor from the Xbox Online Service Centre.

Note Product registration may be required.

The wireless adaptor works in some USB ports, but not in others

Test the USB ports. Here's how:

  1. Test the wireless adaptor in all of the USB ports on the Xbox 360 console.
  2. If the adaptor works in one USB port but not another, try connecting another accessory to the USB port where the adaptor didn’t work.
  3. If a USB port doesn’t work with any accessory, your console might need to be repaired. Submit an online repair request.

I don’t know my wireless network password

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