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Popcornflix app on Xbox 360 help

Overview

This article describes how to resolve problems with the Popcornflix app on Xbox 360.

Xbox Live connection problems

If the Popcornflix app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.

The Popcornflix app doesn't respond

If the Popcornflix app doesn't respond to input, delete and reinstall the app. Here's how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage.
  4. Select Games and Apps.
  5. Find and select any items that refer to "Popcornflix."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to apps and then Browse apps.
  9. Select the Popcornflix app.
  10. Select Download and then Confirm Purchase to download and install the app.

If the problem isn't resolved, contact Xbox Support.

Error messages

You might get one of the following error messages when you use the Popcornflix app.

Connectivity errors

  • There was an error accessing the Popcornflix services. Please try again later.
  • Server is temporarily not available. Please try again later.
  • Internal user error, please try again later.

To resolve these connectivity errors, try the following solutions:

  • Go to Service status to make sure there are no current issues with Xbox Live or the Popcornflix app.
  • If there are no issues and you get this error when you try to start the Popcornflix app, wait about a minute and try again.
  • If you continue to get the error, delete and reinstall the Popcornflix app.

If these solutions didn't resolve the problem, contact Xbox Support.

Availability errors

  • There was an error processing your request. Please try again later.
  • Page not found.
  • Could not validate connection, please try again later.
  • You must log in to view that page.

To work around these availability errors, try the following solutions:

  • Wait a few minutes and try watching the program again.
  • If you get the same message again, select something else to watch.

To report the error, send email to info@Popcornflix.com.

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