Troubleshoot Xbox Live content problems

Troubleshoot Xbox Live content problems

Xbox Live has a lot of great content – apps, films, music, games and more. If you have a problem when you try to purchase, download or play content on Xbox Live, don’t worry. This page can help you resolve these issues.

Topics

Purchase and download problems

You may get an error message or code when you try to purchase or download content from Xbox Live. If you see an 80072EE2 error code or an error message such as “Some Xbox Live content is temporarily unavailable,” see Troubleshoot Xbox Live download problems for help.

You might also get one of the following errors when you try to purchase or download content from Xbox Live. If you see one of these error messages, click the link to learn how to troubleshoot the issue:

Problems playing content

If you’re having trouble playing content that you’ve already purchased or downloaded, we have some suggestions that might help.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot Xbox Live content problems" issue you were reading about or a different issue?