This article provides information about Xbox 360 warranty, registration, and repair.
If you need help solving problems with your console, see the Xbox 360 Support page.
The warranties are:
Use the following steps to find out if your Xbox 360 console is in or out of warranty.Haven’t registered your console?
Previously registered your console?
Check your warranty status (sign in with your Microsoft account, if needed). The warranty information is shown.
Your Xbox product might not be associated with your Microsoft account. Go ahead and register your Xbox product again online (enter your Microsoft account when prompted). Make sure that you use the same name and address that you used when you registered the product by phone.
Do you have more than one Microsoft account?
Sign out and then sign back in, using the Microsoft account that you originally used to register your Xbox product.
The warranty period for three flashing red lights and the E74 error is three years from the original purchase date of the console. If your console is out of the three-year warranty period, you can still receive console repair service for a fee.
Cosmetic damages, such as scratches, cracks, nicks and normal wear and tear, are not covered under the Xbox 360 Product Warranty.
If you think that your warranty end date displayed online is incorrect, contact Xbox Support with proof of purchase. You’ll be asked to provide the original purchase receipt to verify the product purchase date by email.
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
The cost of an out-of-warranty console repair varies:
When you send your console to our service centre for service, we test your console for three flashing red lights or an E74 error. If your console does not exhibit three flashing red lights or an E74 error, and you are out of the standard one-year product warranty, you can have your console repaired for a fee or choose to have your console returned to you unrepaired.
Note If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for repair. If you have an E74 error, submit an online repair request.
Console repair needs to be completed at our Microsoft Service Centre. To start the service process, you need to submit an online service request and then post us your console.
Anyone. You need a Microsoft account to request a repair. If you don’t have one, create a free Microsoft account. Microsoft account is a sign-in service used by various Microsoft websites and services.
It costs us less if you submit an online service request instead of talking to a support agent. So we pass these savings on to you.
Service can take up to 10 days from the time our service centre receives your console.
After you submit a service request, you will receive an email with information about packing and posting your console to our service centre. Simply follow the email instructions.
If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, please contact Xbox Support.
Go to our Xbox Online Service Centre to check your service status at any time. Click Check the status of a service order, enter your service request number and postal code, and then click Submit. The service request number is included with the order confirmation email.
Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).
Your console may be returned unserviced for the following reasons:
For more information about Xbox Live console bans, see Xbox Live console ban information.
The warranty for the console applies only to the country where the console was purchased. If your console is purchased outside of the country where you currently live (for example, using a U.S. console in New Zealand), there is no option to service your console locally. You’ll need to ship your console for repair (at your own expense) to the service centre in the country in which it was purchased. Contact Xbox Support for more details.
Once your order is submitted, order confirmation email will be sent to you with packing and shipping instructions. UPS will send you a separate email containing an e-label for free-of-charge shipping.
Ship via a courier service: Print the e-label and affix it to a shipping box. Call UPS Express NZ to arrange a pickup. A courier will be dispatched to collect the unit at your location.
If you haven't received an email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, please contact Xbox Support.
Send us your console within 30 days of submitting your online repair request. If you don't post within 30 days, your repair order is cancelled, and the postage label is no longer valid.
When you pack your console for posting, make sure that you provide adequate padding around the console to reduce the possibility of damage during transit. The postage box that you use will not be returned to you.
Send us your console only. Remove the hard drive, accessories and discs before packing your console for postage. If a disc is stuck in the disc drive, use our Xbox Disc Drive Solution to remove the disc (select “Stuck shut” as the problem).
Insurance is not necessary if you use the prepaid postage label that we provide.
The warranty period for all licensed Xbox 360 accessories is 90 days from the date of original purchase.
If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 but less than 90 days ago, you can order a replacement accessory from our Xbox Online Service Centre (console registration is required).
You have the same shipping options for your accessories as you do for your console. See the What are my shipping options? section for details.
Once our service centre receives your non-working accessory, a replacement will be shipped to you within 10 business days.
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