Common error messages when playing DVDs on the Xbox 360 console

Note If your Xbox 360 console can’t play a disc, but you’re not receiving one of the errors below, try using the Xbox disc drive solution to resolve the problem.

Note If you receive an error message that isn’t covered in this article, use the Xbox error code/status code search tool to look up your error.

Can’t play DVD: Family settings restrict playback of this DVD.

Check your Xbox 360 console parental controls. These settings allow you to control which movies and TV shows you can watch on your console.

Can’t play DVD: wrong region code.

Check the DVD region and format: Make sure the DVD region matches the region of your Xbox 360 console. Look for the region code on the disc or DVD packaging. For example, if you bought your Xbox 360 console in the United States, Canada or a U.S. territory, the console plays Region 1 DVD disks or disks coded for all regions.

For information about disc formats and regions, see Supported regions, formats, and disks.

Status code errors

If you see a status code (such as 69-C00D36C4 or 80-C00DF242) when you try to play a video, see Status code errors when playing videos or movies.

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