You see one of the following error codes and messages when you connect to Xbox Live on your Xbox 360 console. You may see one of these errors when you try to download system updates, recover your profile or gamertag or make a purchase from Xbox Live:
Sorry, Xbox Live profiles cannot be downloaded at this time. Please try again later.
Error code: 80070428
There’s a problem with Xbox Live Marketplace. Please try again later.
Status code: 80070428
If you get one of these messages, it may mean there’s an issue with the Xbox Live service, or there’s a problem verifying your Xbox Live account.
To resolve this problem, try the following solutions.
Solution 1: Check the status of the Xbox Live service
Check for service alerts on the Xbox Live Status page, or see if an Xbox Live service alert appears at the top of this page. If there are any service alerts, wait a while and then try again.
Solution 2: Troubleshoot your Xbox 360 connection to Xbox Live
For information about how to troubleshoot your connection to Xbox Live, visit Troubleshoot Xbox 360 connection to Xbox Live.
Solution 3: If you're trying to download system updates or recover your profile
Solution 4: If you're trying to make a purchase from Xbox Live
If you're trying to purchase something and there are no service alerts, verify that your billing information is correct. For information about how to verify your billing information, visit How to change or update Xbox Live billing account information.
If there are no service alerts and your billing information is correct, wait 48 hours and then try to purchase the content again.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 80070428 occurs when you connect to Xbox Live on your Xbox 360" issue you were reading about or a different issue?