Xbox Music playback is not available offline on an Android device

When you start your Android device and start the Xbox Music app, you get the following error message:

Sorry but offline playback is not supported on your device. For more information, please go to http://support.xbox.com.

When you go to your playlist, you do not see the Make offline option.

More information

This can happen for one of the following reasons:

  • The Xbox Music app doesn’t currently support Android devices that have an Intel or MediaTek processor. To find out if your device has an Intel or MediaTek processor, see the user manual or contact the device manufacturer. Note that you can still stream online content to these devices when connected to the Internet.

Android 4.4.2 is not supported for offline playback other than Nexus 4, Nexus 5 and Nexus 7 devices.

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