Update your Xbox One Controller to use the Stereo Headset Adaptor

Overview

The Xbox One Stereo Headset Adaptor is used to connect chat or stereo headsets to your controller, such as the Xbox One Stereo Headset or third-party gaming headsets. The adaptor is included with the Xbox Stereo Headset and is also sold separately to support third-party or “legacy” headsets.

To use the Xbox One Stereo Headset Adaptor with your Xbox One Console, you’ll need to update your Xbox One Controller with the latest software to support the Adaptor.

Update your controller

Follow these steps to update your controller to support the Xbox One Stereo Headset Adaptor:

  1. Make sure your console is on and you’re signed in and connected to Xbox LIVE.

    Note It’s important to connect to Xbox LIVE because your console will need the latest system update, which contains the newest controller software. If you’ve connected recently, your Xbox One is probably already up to date, but you should connect anyway just to be sure. If your console needs an update, you’ll be prompted to install one.

  2. Plug the Stereo Headset Adaptor into the bottom of your controller.
  3. Plug in a headset (a headset must be plugged in so the adaptor will turn on).
  4. Plug the big end of the included USB cable into the port on the side of the console.
  5. Plug the small end of the USB cable into the top of the controller.
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  1. Instructions to install the update should automatically be displayed. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. (The process can take up to 3 minutes.)
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  1. When the update is complete, unplug the USB cable. If you have additional controllers to update, you can connect them now, one at a time, select the Update another button on the screen and then follow the steps.
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  1. Press the Xbox button on the wireless controller to turn it on. Your controller is now up-to-date, and you’re ready to use your Xbox One Stereo Headset Adaptor.
  2. Notes

    • The auto-detect feature of this update may not work immediately if you plugged your Stereo Headset Adaptor into the controller while downloading a system update or while the console is turned off. Unplug and re-plug the adaptor into the controller while at the Xbox Dashboard.
    • You can also update your controller by going to settings, System and then Controller update.
    • If you’re charging your controller via an external power source, connect it to the console.
    • You only need to update your controller once. But if you plan to use the Stereo Headset Adaptor with other Xbox One controllers, you’ll need to follow this process for each controller.
    • If you try to update a controller that was already updated, the system will check the controller and proceed to the success screen within a few seconds to indicate it is already updated.
    • If you have more than one controller connected via USB, the update will tell you to disconnect the other controller and update just one controller at a time.

Troubleshoot updating your controller

If you see the following screen during the controller update, something may not be connected properly. Disconnect and reconnect the USB cable, headset and Stereo Headset Adaptor.

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If you still see this message, try these solutions:

  1. Do a full power cycle of your console by holding down the Xbox button on your console for 5 seconds. Wait 10 seconds before turning it on again.
  2. Try a different USB cable, and make sure that it’s firmly connected to the console’s USB port and the controller’s USB port.

As of the April 2014 Xbox One System Update, the firmware update for the controller and stereo headset adaptor has been updated and includes significant improvements to audio quality with the Stereo Headset Adaptor and the process of updating controllers. If you have taken the update previously and are having issues with your stereo headset adaptor, please update your controller again with the latest Controller Update. You can update your controller by going to Settings, System and then Controller update.

More information

For more information or for troubleshooting help, see Xbox One Stereo Headset Adaptor and Xbox One Stereo Headset.

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