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“Do you own this game or app?” message on Xbox One

When you try to play a game that’s installed on your Xbox One, you get the following message:

Do you own this game or app?
If you have a game disc, insert it now. Otherwise, make sure that you’re signed in to Xbox Live. If you don’t have rights for playing it, you’ll need to buy it at the Xbox Games Store.

This message may occur if:

  • There’s a temporary problem with the Xbox Live service.
  • The game disc is not in the disc drive.
  • The game disc is unreadable.
  • The game has been running for a long time in the background on your Xbox One console.
  • The user who purchased the content is not signed in.
  • The user who purchased the content hasn't enabled sharing.

Solutions

Solution 1: Check the Xbox Live service status

Go to the Xbox Live status page to see whether the service is up and running. If there are any service alerts, wait a while and then try again.

Solution 2: Insert the game disc
If you purchased the game on disc, you must have the disc in the disc drive to play. Even though the game is installed on the hard drive, Xbox One uses the disc to verify ownership.

Solution 3: If the game disc is already in the drive
If you have the problem when the disc is in the drive, see How to troubleshoot problems playing a disc on your Xbox One for additional troubleshooting steps and information about how to request a console repair.

Solution 4: Restart your Xbox One console

If you switched activities on your Xbox One console, such as using another app or playing a different game, the game may be running in the background. To resolve this issue, restart your console:

  1. Press the Menu button on your controller.
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  1. Select Settings.
  2. Select Power & startup, and then select Restart now.
  3. On the “Restart your console” screen, select Yes.

If you can't restart your console this way, you can also restart it by following these steps:

  1. Press and hold the Xbox button on the console for at least 10 seconds, until the console shuts down.
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  1. Press the Xbox button on the wireless controller to turn on both the controller and the console.


Note To prevent this issue from occurring, quit the game before you switch activities on your Xbox One console.

Solution 5: If you purchased the game
If you purchased the game as a digital download, make sure that you’re signed in to the console using the same account you used to purchase the game. Also, make sure that the console is connected to Xbox Live. If you keep experiencing the problem, contact Xbox Support.

Solution 6: If someone else purchased the game
If someone else originally purchased the game, make sure that they’ve signed in to the console using the same account they used to purchase the game. Or, make sure that they’ve set the console as their home Xbox. For more information, see About My home Xbox.

If none of the above options are available or if you just want to have your own copy of the game, purchase a digital copy in the Xbox Store. You won’t have to reinstall the game before you can play.

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