You get the following error code when you try to connect to Xbox Live or try to access some Xbox Live features on your Xbox One console:
This may mean your profile is corrupted.
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
Xbox 360, Xbox One, Xbox on Windows 10
Joining other Xbox Live members in online games
We believe we have identified the issue causing some members to have problems purchasing content. Thanks for your patience as the team works to resolve the issue.
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Remove and re-add your Gamertag profile
To remove your profile:
Note If you're unable to access the Guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
To add your profile back to the console:
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