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Error 80270254 occurs when playing content on your Xbox One console

You see the following error code when you're trying to play a piece of content on Xbox One:

80270254

This may mean that you need to install the right app for playing the content or that the content you're trying to play hasn't been installed.

Solutions

Solution 1: Check the Xbox Live service status

TV, Music and Video: up and running
2016-12-08T05:59:04.9594493+00:00

Solution 2: Make sure that you can sign in to Xbox Live

Make sure that you're connected to Xbox Live and signed in to your profile. If you can't connect, see the Xbox One Connection Solution.

Solution 2: Make sure that you're using the correct app

Make sure that you've downloaded the appropriate app for using or playing the content.

Solution 3: Redownload the content

Redownload the content from the Xbox Store. See Installing games on Xbox One.

If you keep experiencing the problem, contact Xbox Support.

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