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Error 87DE0003 occurs when you try to open a game or app on Xbox One

You see the following error code when you try to open a game or app on your Xbox One console:

87DE0003

This means Xbox was unable to find the licence information from the store for this title.

Solutions

Solution 1: Check the status of Xbox Live

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-08T22:04:40.9723383+00:00
Social and Gaming: up and running
2016-12-08T22:04:40.9723383+00:00

Solution 2: Test your Internet connection

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network, and then select Network settings.
  5. Select Test network connection.

If you don't see a message confirming that your console is connected to the Internet, use the Xbox One Network Connection Error Solution to troubleshoot the problem.

Solution 3: Restart your console

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm. 

Note If you're unable to access the guide or the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

If you keep experiencing the problem, contact Xbox Support.

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