The Xbox One Kinect Sensor uses a microphone to hear your voice commands. The key to a great experience is making sure that your Kinect sensor can hear you. This article describes how to troubleshoot issues with the Kinect microphone when you try to use voice commands.
Note Xbox One voice commands are not available in all regions. To find out if voice options are available in your country or region, see Xbox One Feature Availability. In the chart on that page, check the Premium/Natural Voice (including "Xbox On") feature to see if it’s available in your locale.
Consider the following points when you adjust the Kinect microphone or configure your play space:
If you’re having trouble within a specific game or app, view the game or app’s tutorial or try to calibrate the Kinect sensor from within that game or app.
If you find that you’re still having problems with a specific game, go to the Xbox One Games forums for tips and help from the community.
Note You can’t use an Xbox One headset to give voice commands.
If you’re having trouble getting your Kinect sensor to recognise voice commands, try the following.
Verify that your Kinect sensor is on
Perform a full power cycle of your console
A full power cycle reboots the console fully. Doing this does not erase any of your games or data. Here's how:
Note If your console is in Instant-On power mode, these steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox on”, won’t be enabled until you restart the console.
Calibrate the Kinect microphone
Before you start the procedure:
To calibrate the Kinect microphone, follow these steps:
During the audio check, the sensor checks the background noise in your play space. If there isn’t too much background noise, the system automatically goes to the next step. If there is too much background noise, minimise the noise and then run the audio check again.
During the audio check, the sensor plays several tones to determine speaker placement, and the system displays a screen when it calibrates the microphone. This may take a few seconds.
If none of these solutions solved the problem, your Kinect sensor may need to be serviced. See Getting your Xbox One console or Kinect sensor serviced.
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