A network port allows your Xbox One console to communicate to the Xbox Live servers and other connected Xbox One consoles over the Internet.
You may have to make a configuration change to your firewall or network hardware, such as a router, for your Xbox One console to communicate with Xbox Live. This configuration change is sometimes called "opening ports" or "port forwarding". Port forwarding for Xbox One is done on your router or other network hardware, not on the Xbox console itself.
Xbox Live requires the following ports to be open:
If you're connected to a network through your workplace or school, ask the network administrator to open these ports.
How to set up port forwarding
For information about how to configure compatible network hardware, go to the Networking Hardware Information forums. Here you will find information to help connect your Xbox One console with your specific router, modem or gateway.
You may also find information about how to open ports on your router at the Port Forward website, which lists commonly used ports for various apps and games. If your router isn't listed on the Port Forward website, contact your Internet service provider or router manufacturer for help opening network ports.
Tip Please note that the Xbox Networking Hardware information forums and the Port Forward website are available only in English, so use Bing Translator if you need another language.
For more help with opening network ports, contact whoever provides support for your router, such as your Internet service provider or router manufacturer.
Note Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Microsoft disclaims any and all liability arising out of your use of the third-party companies, software, solutions, services and training listed on the site. All software, solutions, services and training are provided "as is" and without warranty unless provided by the authoring third-party company.
Additionally, you can visit our Xbox forums on Xbox.com. Our Xbox forums include answers to frequently asked questions and knowledgeable gamers who like to help.
Please note that the forums are in English, so do take advantage of Bing Translator if you need another language.
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