How to reset your console to factory defaults

Though rare, there are times when you may need to completely erase and restore your Xbox One, such as when you sell it or give it to a friend. Xbox One provides a simple way to do this.

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games and settings. Anything not synchronised with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it is connected with the service.

If you are ready to reset your console to the factory default settings, follow these steps:

  1. Go to the Home screen.
  2. Press the Menu button on the Xbox One Wireless Controller.
picture
  1. Select Settings.
  2. Note You can say "Xbox, go to settings" from any screen, but you'll need a wireless controller to navigate when you're on the Settings screen.

  3. Select System.
picture
  1. Select Restore factory defaults.
picture
  1. Read the warning message and select Yes.
picture

Your Xbox One console will now begin the process of erasing all content and resetting itself to the default settings.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to reset your console to factory defaults" issue you were reading about or a different issue?