Troubleshooting a blank screen TV or monitor while your Xbox One is on

Learn troubleshooting tips for when your TV screen or monitor remains blank or black when you start your Xbox One console.

Troubleshooting solutions

Your screen is blank after you return to Home

  1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
  2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your Xbox One wireless controller.

Your screen is blank after you begin watching a Blu-ray disc

This can happen if the Disc and Blu-ray setting on your console is set to Enable 24Hz. To turn off the Enable 24Hz setting, follow these steps:

  1. On your wireless controller, press the Xbox button to go to the Home screen.
  2. Press the Menu button.
  3. Select Settings.
    Note You can say "Xbox, go to Settings" directly from any screen, but you'll need a wireless controller once you're on the Settings screen.
  4. Select Disc and Blu-ray.
  5. Click Enable 24Hz to turn off this setting.

Your screen is blank after you power on the console

  • Confirm that both your TV and Xbox One console are powered on.
  • Check that your TV is set to the proper input signal (HDMI).
  • Check that the HDMI cable connection to your console is secure.
  • Check that the HDMI cable connection to your TV is secure.
  • Reset your display settings. Here's how:
    1. If there’s a disc in the Xbox One console, eject it.
    2. On the console, press and hold the Xbox button for five seconds to turn off the console.
    3. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console.
      Note This will boot your console in a low resolution mode (640 × 480). To reset these settings again, press the Menu button, select Settings, and then select Display & sound.
      For more information on advanced display settings, see How to adjust display settings on your Xbox One console.
  • Try plugging the HDMI cable into a different HDMI port on your TV.
  • Try using a different HDMI cable to connect your console to your TV.
  • Try connecting your console to a different TV.

Your screen is blank and you use an AVR in your setup

If your Xbox One console is connected to an audio-video receiver (AVR) that’s connected to your television and you have no sound, follow these troubleshooting steps:

  1. Power on your devices in the following order, waiting for each device to fully power up before starting the next device:
    1. Power on your television first.
    2. Once your television is displaying a picture, power on the AVR.
    3. Power on your Xbox One console.
  2. Use the Input button on your television’s remote control (or the buttons on the television) to switch the input source of your AVR away from the console and then back (for example, HDMI1 to HDMI2, and then back to HDMI1).
  3. Restart the AVR.
  4. Set your TV connection to HDMI:
    1. Press the Xbox button to return to the Home screen.
    2. Press the Menu button on the controller.
picture
  1. Select Settings.
  2. Select Display & sound.
picture
  1. Select TV connection.
picture
  1. Select the HDMI option.
picture

If none of the above solutions work, your console may need to be serviced. Submit an online repair request.

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