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Service centre addresses for Xbox One

Find worldwide service centre addresses for Xbox consoles, Kinect sensors and accessories listed below.

Before you send in your Xbox console or Kinect sensor for service, see the Xbox One warranty and registration FAQ or the Xbox 360 warranty and registration FAQ. For more information about how to register your product for service, see Getting your Xbox One console or Kinect sensor serviced or Getting your Xbox 360 console or Kinect sensor serviced.

Xbox One/Xbox 360 Americas service center addresses

United States
Microsoft c/o Exel
Product Returns Center
5400 George McVay Drive
McAllen, TX 78503

Canada
Microsoft c/o iQor - UPSSCS
4150 Mainway
Burlington, Ontario
L7L-0A7

Colombia
Complejo Logístico San Diego
Km 1.5 Vía Siberia Funza
Bodega 7C
Cundinamarca
Colombia

Mexico
Flextronics Manufacturing Mex SA de CV
Carretera a la Base Aerea No. 5850
Edificio 1 / FULFILLMENT
Residencial La Mora, CP 45136
Zapopan, Jalisco
Mexico

Brazil
Tel-NT Brasil Comércio De Equipamentos De Telecomunição Ltda
162, Antonio Felamigo Street
Macuco/Valhinhos/SP 13279-452
Brasil

Chile
iQor Global Services Chile, SpA / UPS Santiago
Carretera Gral. San Martin 9260
Santiago
Chile

Xbox One/Xbox 360 Asia and Pacific service centre addresses

Australia
UPS
Botany Grove Estate
14a Baker Street, Botany, Sydney
NSW 2019

New Zealand
UPS
120 Pavilion Drive, Airport Oaks
Manukau, Auckland 2150

Singapore
Aperia (Annex)
12, Kallang Ave
#03-23, Singapore 339511

(Walk-in centre for reserved console exchange only)
12 Kallang Avenue, Aperia, #03-23 Singapore 339511
Open hours: Mon-Sat 10 A.M. – 7 P.M.

Hong Kong
UPS
6023-6027W, 6/F., Centre B, Berth 3
Kwai Chung Container Terminal
Kwai Chung

(Walk-in centre for reserved console exchange only)
Kar Kar Redemption Center
17F Prosperity Center
982 Canton Road Mong Kok KLN
(MTR Mong Kok station Exit E1)

Korea
UPS
6F Sam-E Building, Sam-dong 442-1
Kwangju-si, Kyungki-do 464-040
Korea

(Walk-in centre for reserved console or Kinect exchange only)
Myung Information
Room No. 337 Electronic-world Third Floor
109 Cheongpa-ro, Yongsan-gu, Seoul, Korea (140-877)
Tel: 02-3273-9700
Open hours: Mon-Fri 9:30 a.m. – 5.30 p.m.

Taiwan
UPS
No. 1676 Chung Cheng N. Road
Lu Zu Township, Taoyuan 338

Japan
UPS Supply Chain Solutions (Japan), Co., Ltd.
Heiwajima Dai-Ichi Logistics Center 6F
5-5-36 Heiwajima, Ota-ku, Tokyo
〒143-0006

India
Once the order has been created, the service centre will contact you within two working days to arrange for a delivery. If you miss their call, please contact them using the following information to get a confirmation of the delivery date and time:

Service centre: Ensure Services
Contact number: 044-30287938
Opening hours:
Mon. to Fri.: 10.00 a.m. – 5.30 p.m.
Sat.: 10.00 a.m. to 1.00 p.m.
Email address: centralcc@ensureservices.in 

Xbox One/Xbox 360 Europe and Middle East service centre addresses

Europe (including the UK and the Channel Islands), and UAE
European Repair Centre
Teleplan Prague s.r.o.
a Dlouhém 88
251 01 Říčany-Jažlovice
Czech Republic 

Israel
UPS TPL
15 Shaked st
Modim Area Industrial Park, Israel 7319900
Shoam

Turkey
iQor After Market Services
TEPE PRIME IS VE YASAM MERKEZI
DUMLUPINAR BULVARI
NO: 266 C BLOK NO: 31
ANKARA / TÜRKIYE

Saudi Arabia
Teleplan Prague s.r.o.
Na Dlouhém 82
251 01 Říčany-Jažlovice
Czech Republic

United Arab Emirates
Teleplan Prague s.r.o.
Na Dlouhém 82
251 01 Říčany-Jažlovice
Czech Republic

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