Error: Please try again. If the problem continues, visit www.xbox.com/support to check for guidance

Overview

When you see the error message “Please try again. If the problem continues, visit www.xbox.com/support to check for guidance”, you have a setup and installation problem or an undefined error.

On this page

What to try

There are several reasons why you may receive this error message. Here’s a list of possible solutions to try.

  • Make sure that you’re playing content from the device that has your account settings, and not from a different computer.
  • Make sure that your device is connected to the Internet, and that you signed in to your app(s).
  • Make sure that the Xbox Live service is up and running. Go to Xbox Support, and look for a status report at the top of the page.
  • If you have reoccurring sign-in problems, make sure that the location of your computer matches the country/region of your account and then restart your app. To learn more, see: You're signing in with an account that's different from your Windows region.
  • If you recently put your computer or device in a suspended or hibernation mode, try closing and then reopening your app.
  • Check for updated versions of the app(s) you’re using. To do this, open the app from the Start screen and then look for an update notice in the upper-right-hand corner of the screen.
  • If this error occurred while buying, downloading, or playing content:
    1. Close and then reopen the app.
    2. Make sure that you have network connectivity, or an Internet connection.
    3. If you’re roaming, you may be unable to access your content. Content availability varies by region.

What’s going on?

There are several reasons why this error message can appear while using the Windows 8 Release Preview applications. To help improve your experience using these apps, you can report problems and provide feedback. To do this, swipe in from the right edge of the screen or point to the upper-right corner of the screen, and then click Settings. Tap or click Give Feedback.

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