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Cancel your Xbox LIVE Gold (paid) membership

End your membership immediately

To cancel your membership immediately, please contact Xbox Support. If you cancel immediately, you lose access to the service for the remainder of your paid subscription period.

End your membership at the end of your current term

To cancel your membership at the end of the current term, turn off auto renewal by following these steps. With automatic renewal turned off, your membership will expire at the end of its term.
  1. Sign in using your Microsoft account.

    Note Be sure to sign in using the Microsoft account associated with the Xbox LIVE account you want manage. If you do not know the Microsoft account email or password, see Find your Microsoft account.

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  1. Once you’re signed in, go to My Account.
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  1. In the Xbox LIVE section of the My Account page, click Cancel Auto Payment.
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Note If you experience problems with this procedure, contact Xbox Support.

Related Issues

Microsoft account: Frequently asked questions
Remove a payment option from your Xbox LIVE account
Add a new credit card or PayPal account to your Xbox LIVE payment options

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