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Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Manage privacy and online safety for Xbox One and Xbox 360 from your computer
Learn how to manage privacy and online safety controls for Xbox One and Xbox 360 from your computer.
Xbox 360 online safety and privacy settings
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Add security information to your Microsoft account
Learn how to add security information to help protect your Microsoft account.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Make your Xbox Live account more secure
Learn how to help keep your account and personal information secure.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.

Support resources

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