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Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
Move your Xbox Live profile to another Microsoft account on Xbox 360
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Add security information to your Microsoft account
Learn how to add security information to help protect your Microsoft account.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.
Manage your sign-in preferences on your Xbox 360 console
Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password, and change the password protection on your profile.
Microsoft account security information overview
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.
Turn off two-step verification
Learn how to turn off two-step verification.

Support resources

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