Warranty and Service

Learn how to find the console ID and serial number of your Xbox 360 console. Also, see where to find the serial number on your Kinect Sensor.
Find answers to frequently asked questions about packing and shipping your Xbox 360 console or Kinect sensor for service.
Need an Xbox 360 serviced? Find out how get your Xbox 360 console or Kinect sensor serviced.
Find answers to commonly asked questions about warranty and service for the Xbox 360 console, accessories, and games.
Do you need to see the warranty for your Xbox 360 or Kinect sensor? We've got them all right here in one convenient place.
If a Microsoft Xbox 360 accessory needs service, here’s how to pack and ship the accessory to a Microsoft Service Center.
View the full warranty and software license for the Xbox 360 console, including coverage and exclusions.
Read the Terms & Conditions that govern Xbox service.

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