If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you can’t connect your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error message "Xbox Live sign-up or account download is currently unavailable" when you use Xbox Live.
Learn how to fix error 831188FE so you can connect to Xbox Live on Xbox 360 or download your profile and get back to gaming.
Learn what to do if you see error message 3f4B when you try to download an update from Xbox Live.
Learn how to connect with family, friends, and other gamers on your Xbox console.
Learn what to do if you can’t hear someone when using Xbox Live in-game or party chat on Xbox 360.