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Download or reinstall the Zune Music + Video software

Overview

Download or install the Zune Music + Video software

The Zune Music + Video software is free and is necessary to sync content from a computer to a Windows Phone.

Download or install the Zune Music + Video software

Download and save the most recent version of the Zune software package. To do this, click here.

Installing the Zune software on another computer

If you want to install the software onto a computer that doesn't have Internet access, follow these steps:

  1. On a computer that does have Internet access, download and save the most recent version of the Zune software package. To do this, click here.
  2. Copy the files onto a removable storage device (hard drive, CD, DVD, or USB flash drive), and copy the files onto the computer that doesn’t have Internet access. Then, install the software.

To learn more about accessing Zune services by location, see the Availability of Zune software and services by location page.

Remove and reinstall the Zune software

There are two ways to uninstall and reinstall the Zune software: Automatically and manually.

Automatic method

For all versions of Windows 8

To remove and reinstall the Zune software automatically, click the Diagnose and fix this problem link, below. Then, click Run in the File Download dialog box and follow the steps in the wizard.

Diagnose and fix this problem

Microsoft Fix it 20059

Notes

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you're currently not using the computer that has the problem, you can save the automatic fix to a flash drive or a CD. Then, you run it on the computer with the problem.

If this Fix It solution didn't work for you, consider checking your computer for issues that may be preventing programs (like Zune) from installing correctly before proceeding with the steps below. To do this, go to Fix problems with programs that can't be installed or uninstalled.

For all versions of Windows 7, Windows Vista, and Windows XP

Automatic method

To remove and reinstall the Zune software automatically, click the Diagnose and fix this problem link. Then, click Run in the File Download dialogue box and follow the steps in this wizard.

Diagnose and fix this problem

Microsoft Fix it 50577

Notes

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you're currently not on the computer with the problem, you can save the automatic fix to a flash drive or a CD. Then, you run it on the computer with the problem later.

If this Fix It solution didn't work for you, consider checking your computer for issues that may be preventing programs (like Zune) from installing correctly before proceeding with the steps below. To do this, go to Fix problems with programs that can't be installed or uninstalled.

Manual method

To perform a clean installation of the Zune software, follow these steps:

Step 1: Uninstall the Zune software

Windows 8, Windows 7, or Windows Vista

  1. Make sure that the Zune player or phone is not connected to your computer.
  2. Open Programs and Features:
    For Windows 7 or Windows Vista: Click Start, type appwiz.cpl in the Start Search box, and then press Enter.
    For Windows 8: Type uninstall at the Start screen, click or tap Settings in the right panel, and then click or tap Uninstall a program.
  3. In the "Uninstall or change a program" window, click Zune, and then click Uninstall.
  4. Click Yes to remove the Zune software.
  5. If any of the following software is listed in the "Uninstall or change a program” window, remove that software from the computer:
    • Microsoft User-Mode Driver Framework Feature Pack 1.0
    • Windows Driver Package – Microsoft WPD
    • Windows Media Format 11 SDK
    • Windows Portable Devices

    Note If you receive an error message that states that there are program dependencies blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Centre website after you install the Zune software.

  1. Open the C:\Program files folder.
  2. Locate and right-click the Zune folder, and then click Delete.

Windows XP

  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the "Add or Remove Programs" window, click Zune, and then click Remove.
  3. Click Yes to remove the Zune software.
  4. If any of the following software appears in the "Add or Remove Programs" window, remove that software from the computer:
    • Microsoft User-Mode Driver Framework Feature Pack 1.0
    • Windows Driver Package – Microsoft WPD
    • Windows Media Format 11 SDK
    • Windows Portable Devices

    Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center website after you install the Zune software.

  5. Open the C:\Program files folder.

    Note If the programs list doesn't appear, click Show the contents of this folder.

  6. Locate and right-click the Zune folder, and then click Delete.

Step 2: Empty the Windows temporary folder

To empty the Windows temporary folder, follow these steps:

  1. Click Start, click Run, type %temp%, and then click OK.
  2. Click Edit.
  3. Click Select All.
  4. Click File, and then click Delete. You receive the following message:

    Are you sure you want to send these items to the Recycle Bin?

  5. Click Yes.

Step 3: Reinstall the Zune software

To reinstall the Zune software, click here.

Note You must be logged on to your computer by using an account that has Administrator rights.

During the installation, the software prompts you to reconnect your Zune player or phone. When the software is finished installing, you may have to re-enter your Microsoft account credentials.

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