Note As of 15 November 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service.
If you've lost or deleted songs or other media that you bought from the Zune Marketplace, you might be able to get them back.
In case you can’t restore your content, it’s important to have your content backed up retrieve it.
Note The following instructions apply only to Digital Rights Management (DRM)-protected media that you bought from Zune Marketplace.
Note We are currently unable to replace MP3 songs that you delete or lose. For this reason, we highly recommend that you back up your MP3s by burning them onto a CD. You can also burn WMA files onto a CD, but you can only burn the exact same playlist a maximum of seven times.
To find out your song’s file type, right-click the song file, click Properties, and then look next to Media type on the menu.
Restore podcasts you bought from Zune Marketplace
If you have an active subscription to a podcast series, the most recent podcasts from that series may be re-downloaded automatically. However, if you kept any past episodes, you will have to manually re-download those lost episodes to restore them to your collection.
Restore items from your computer
If you accidentally deleted music or video files from your collection, but didn’t delete them from your computer, here’s how you can restore them to your collection again:
There are two ways to back up content:
You can burn the following kinds of content to a CD or DVD:
To find out a song’s DRM status, right-click the song file, click Properties, and then look next to DRM on the menu.
You can't burn the following kinds of content to a CD or DVD:
Or, read Buy and redeem prepaid codes and Microsoft Points on your Xbox Live or Zune account on the Xbox Support website.
Note Personal videos and pictures are burned to data discs. Check your DVD player to make sure it will play data discs.
To back up media that is on a device to your Zune software collection:
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Restore and back up media files that you bought at Zune Music + Video Marketplace" issue you were reading about or a different issue?