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"Another user on this device uses this Microsoft account, so you can't add it here" error on Xbox One

You get the following error message when you try to add your Microsoft account to an Xbox One console:

<YourName@email.com> is here already

Another user on this device uses this Microsoft account, so you can't add it here

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check to see if your account is already on the console

  1. Scroll left on the Home screen to open the guide.
  2. Select Sign In.
  3. Scroll through the gamertags to find yours.
  4. Select Sign in under your gamertag.

Solution 2: Remove and redownload your profile

If you were unable to sign in to your account, you will have to remove and re-add it to the console.

Step 1: Remove your account from the console

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Remove accounts.
  5. Select your account, and then confirm removal.

Note you may need to repeat the account removal process up to five times to clear the account from the list.

Step 2: Restart your Xbox One console

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Restart console.

Step 3: Re-add your account to the console

  1. Scroll left from Home to open the guide.
  2. Select Sign in.
  3. Select Add & manage.
  4. Select Add new.
  5. Enter your Microsoft account email address and password.
  6. Follow the instructions on the following screens to finish personalizing your settings.

If you keep experiencing the problem, contact Xbox Support.

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