Error message "The Microsoft account (or Windows Live ID) that you're switching to is already linked to another Xbox account" occurs when you try to switch your Xbox Live gamertag to a different Microsoft account

Problem

You see the following error message when you try to switch your Xbox Live gamertag to a Microsoft account that's already linked to another gamertag:

The Microsoft account (or Windows Live ID) you're switching to is already linked to another Xbox account

This means that the Microsoft account that you're trying to link your gamertag to is already linked to a different gamertag.

Solution

Before you can link your Xbox Live gamertag to a Microsoft account that’s already linked to a gamertag, you'll first need to remove the existing gamertag from that Microsoft account.

Here's how:

  1. Create a new Microsoft account. You'll only need this new account as a temporary means of moving your gamertags. After the gamertags have been switched, you'll no longer need this Microsoft account.
    Example:
    • Gamertag A is linked to Microsoft account 1.
    • Gamertag B is linked to Microsoft account 2.

    To swap gamertags A and B between Microsoft accounts 1 and 2, first create a third temporary account: Microsoft account 3.

  2. Switch the gamertag that's linked to the Microsoft account you want to use to the new temporary account that you've just created.
    Example:
    • Gamertag A remains linked to Microsoft account 1.
    • Switch gamertag B to Microsoft account 3.

    Microsoft account 2 is now free.

  3. Now switch your gamertag to the Microsoft account you want to use.
    Example:
    • Switch gamertag A to Microsoft account 2.
    • Gamertag B remains linked to Microsoft account 3.

    Microsoft account 1 is now free.

  4. To complete the swap of gamertags between the two original Microsoft accounts, you must wait 30 days. (A gamertag can be switched only once every 30 days.)
    Example:
    • Gamertag A remains linked to Microsoft account 2.
    • After 30 days, switch gamertag B to Microsoft account 1.

    Microsoft account 3 is now free and no longer needed.

Notes

  • When you change to a new Microsoft account, the current funds in your original Microsoft account do not transfer to your new Microsoft account.
  • You can make only one Microsoft account change for a given gamertag every 30 days.
  • You must also wait 30 days after your gamertag is downloaded from Xbox Live before you can switch that gamertag to a different Microsoft account. If 30 days have not passed since the gamertag was downloaded, you’ll get an error message.
  • Before you can change a Microsoft account associated with a child account, you must provide the Microsoft account information for the adult account that has control of the child account’s privacy and online safety settings.
If you still experience the problem after trying the solution in this article, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

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