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Troubleshoot the Xbox 360 Dashboard

Overview

If your Xbox 360 Dashboard looks different than the Dashboard pictured in references, your friends list has disappeared, or your console randomly restarts, find out what to do.

Solutions

My Dashboard is different than the examples show

You might not have the latest version of the console software installed. See Update your Xbox 360 console software.

My friends list has disappeared

To make your friends list appear, follow these steps:

  1. Restart your console.
  2. Sign in to using Xbox Live-enabled gamertag.
  3. Ask someone from your friends list to delete you from his or her friends list.
  4. Send a new friend request to the same person.
  5. Sign out of Xbox Live, and then sign in to Xbox Live again. Your friends list should now appear in the Xbox Dashboard.
The Xbox 360 console lets you customize and manage your family's access to games, movies, and television content. Learn more about the Xbox 360 parental controls.

My console randomly restarts

  1. Make sure that the Guide button on the controller and the power button on the console are not pressed or stuck, and then restart the console. If these buttons are pressed, they may cause the console to restart.
  2. Turn off the console.
  3. If you use the Xbox 360 Hard Drive, verify that it is connected correctly. In rare instances, if the Xbox 360 Hard Drive is not attached correctly, the Xbox 360 console may restart over and over for no apparent reason. For more information on how to reseat the Xbox 360 Hard Drive, see Add or remove an Xbox 360 Hard Drive.
  4. Restart the console.

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