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Troubleshoot Xbox 360 video problems

Overview

If you're having video problems with your Xbox 360 console, check these tips first, and then the troubleshooting steps below:

If you receive an error code or a status code, you can search for a solution on the Error & status code search page.

Solutions

No picture or a blank screen

Try the solutions in Your Xbox 360 TV or monitor is blank.

Screen is frozen

Follow the steps in the Xbox Screen Freeze Solution.

Picture is unclear or fuzzy

Picture is stretched

This problem can happen if you’re using a VGA cable with an original Xbox 360 console or an Xbox 360 S console. Try changing the display settings to improve the picture. Follow the initial steps in this article, and then try one or both of the following:

  • Change the console screen format to Normal.
  • Change the screen resolution.

Picture has a green or purple tint, flickering, or ghosting

Try the following:

    1. Remove any devices placed between the console and the TV.
    2. Connect the HDMI cable from the back of your console directly into the HDMI port on your HDTV or monitor.
    3. If you’re using an audio-only A/V cable, unplug this cable, and then connect the HDMI cable from the back of the console directly into the HDMI port on your HDTV or monitor.

      Learn more about connecting your console to a TV.

Note If your HDTV has an image-enhancement feature or any kind of digital noise-reduction feature, turn this feature off. See your HDTV user manual for instructions.

Graphics are misshaped or don’t appear correctly

Video or movie plays at reduced resolution

The High-bandwidth Digital Content Protection (HDCP) protocol is required to play a DVD, an HD-DVD, or a downloaded movie in high definition. However, not all high-definition TVs, monitors, or adapters support this protocol.

  • Make sure that your HDTV supports HDCP. Refer to your HDTV user manual for more information.
  • You can't use a DVI port and adapter to connect an HDMI cable to your console. DVI ports do not support the HDCP protocol. Learn how to connect your console to a TV.

Sound with no picture

Try the following:

  • Make sure that your TV is on.
  • Switch between AV sources and inputs on your TV.
  • Remove any devices, such as a receiver, placed between the console and the TV.
  • If your TV has an eco/energy-saving mode, turn off this feature in your TV video options.

If you're using the Xbox 360 E console, try the following:

  1. Turn off your console.
  2. Unplug all of the audio and video cables (including headsets) from the back of your console.
  3. Connect only the HDMI cable to the back of your console. Then, connect the HDMI cable to an input for your TV.

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