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Error 8015-1802 occurs when you try to install an update on your Xbox 360 console

Problem

You may see the following error code and message when you try to update your Xbox 360 console:

xxxx-xxxx-xxxx-xxxx-8015-1802

Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.

Note The “x” characters in this error message vary.

This may mean that there’s a network problem. For example, a network firewall may be blocking the download.

Solution

Solution 1: Try installing the update again

To resolve this issue, try to install the update again. Here’s how:

  1. Restart your console.
  2. Press the Xbox Guide button on your controller (the large center “X” button).
  3. Go to Settings and select System Settings.
  4. Select Network Settings.
  5. Select Wired Network or your wireless network name (if you’re prompted to do so).
  6. Select Test Xbox Live Connection.
  7. Select Yes if you’re prompted to update your console software.

If the problem isn’t resolved, try the next solution.

Solution 2: Make sure you have enough storage space

The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB for Japan). If you don't have enough free space, you need to move or delete some items. See Copy, move, or delete Xbox saved games, profiles, and avatar items.

If the problem isn’t resolved, try the next solution.

Solution 3: Clear the system cache

Removing the temporary files on your console might resolve the problem. To do this, see How to clear your Xbox 360 system cache.

After clearing the cache, try the update again. If the problem isn’t resolved, try the next solution.

Solution 4: Troubleshoot network problems

Try the Xbox Live connection error solution

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