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Error 8015102D occurs when promoting a child account to an adult account on Xbox 360

You see the following error code and message when you try to promote a Microsoft child account to an adult account on your Xbox 360 console:

Status code: 8015102D

This action can't be performed at this time. Please try again later. For more info, visit www.xbox.com/support.

This may mean one of the following:

  • The Microsoft account is associated with an active Xbox Live Gold subscription.
  • There's an existing payment option associated with the Microsoft account.

Solutions

Solution 1: Verify that the account is not associated with an Xbox Live Gold subscription

You can't promote a Microsoft child account that's associated with an Xbox Live Gold subscription to an adult account. You must wait until the subscription expires or cancel it.

Solution 2: Add a new payment option

To resolve this issue, add a new payment option such as a credit card to the account you want to promote, and then delete the existing payment option. The new option is used to verify that the user is an adult.

Note If you have only one payment option, you must add a new option before you can remove an existing one.

To add a payment option, see Add a payment option online, select Add payment option on the left side of the screen, and then follow the instructions.

After you modify your payment options, delete your profile. Here's how:

  1. Press the Guide button on your controller.
  2. Go to Settings, and then select System Settings.
  3. Select Storage.
The System Settings screen, with 'Storage' selected.
  1. Select All Devices.
  2. Select Profiles.
  3. Select the gamertag that you want to delete.
  4. Select Delete.
  5. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

After you delete the profile that's stored on your Xbox 360 console, clear the system cache.

  1. Press the Guide button on your controller.
  2. Select Settings, and then select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

After you clear the system cache, download your Xbox profile again. To do so, follow these steps:

  1. Press the Guide button on your controller.
  2. Select Download Profile.

    Note Not seeing Download Profile? This means that you're signed in under another profile. Press X to sign out, confirm, and then select Download Profile.

  3. Enter the Microsoft account that's associated with your Xbox Live gamertag. If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.

    Note If your account is a Microsoft child account, you have to use the parent's Microsoft account to download the profile.

  4. Select the storage device for your profile. Your profile will begin downloading.

After you redownload your profile, promote the child account to an adult account.

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