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Error 8C320008 occurs when trying to sign in to Xbox Live

You see the following error code and message when you use Xbox Live:

There’s a problem with Xbox Live. Please try again later
Status code: 8C320008.

This may mean that your account is locked for one of the following reasons:

  • Incorrect or incomplete billing information.
  • An outstanding balance on your account.
  • Too many recent purchase attempts from your Xbox Live account.
  • Suspicious or fraudulent behavior.
  • The credit or debit card used for the account has not been activated.

Note Before trying the solutions below, check to see if the Xbox Live service is running by going to the Xbox Live Status page.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Contact your bank or financial institution

The Xbox Live purchase might have failed because:

  • The credit or debit card hasn’t been activated.
  • The credit or debit card was declined due to insufficient funds.
  • The credit or debit card is not authorized for online purchases or automatic billing.
  • The credit or debit card company is blocking the transaction.

Contact your credit or debit card company or bank and make sure that the card you’re using was activated, has available funds, and the transaction is not being blocked for some reason.

Solution 2: Change your Xbox Live payment option and transfer your balance

This error can indicate that you have an expired credit or debit card, or an outstanding balance on your Microsoft account. To add a new card and transfer any balance, follow the steps at How to change your Xbox Live payment option and transfer your balance.

Solution 3: Contact Xbox Support

If you keep experiencing the problem, contact Xbox Support to determine why your Xbox Live account is locked.

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