Xbox 360 repair: Frequently asked questions

The warranties are:

• Xbox 360 console: One year
• Original Xbox 360 console with three flashing red lights or error E74:Three years from the console purchase date (not applicable to the Xbox 360 S console)
• Kinect sensor: One year
• Accessories: 90 days

• If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for exchange.
• If you have an E74 error, submit an online exchange request.
• The complete Xbox 360 console warranty is available online at Product Warranty and Software License: Original Xbox 360 Console.

Use the following steps to find out if your Xbox 360 console is in or out of warranty.

Register your product online to see your warranty information (if prompted, enter your Microsoft account information).

Check your warranty status (sign in with your Microsoft account, if needed). The warranty information is shown.

Your Xbox product might not be associated with your Microsoft account. Go ahead and register your Xbox product again online. Be sure to use the same name and address that you used when you registered the product by phone.

Sign out and then sign back in using the Microsoft account that you originally used to register your Xbox product.

The warranty period for three flashing red lights and the E74 error is three years from the original purchase date of the console. If your console is out of the three-year warranty period, you can still receive console exchange service for a fee.

Cosmetic damages, such as scratches, cracks, nicks, and normal wear and tear, are not covered under the Xbox 360 Product Warranty.

If you think your warranty end date displayed online is incorrect, call Xbox Support with proof of purchase (see the Assistance section at the bottom of this page for contact information). You will be asked to provide the original purchase receipt to verify the product purchase date by email.

We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:

• In-warranty service: If your Xbox 360 console was serviced within the original warranty period (free exchange), you receive either the balance of your original warranty or 90 days, whichever is longer.


• Out-of-warranty service: If your Xbox 360 console was serviced out of the original warranty period (paid exchange), your serviced console will have a 90-day warranty.

Yes. However, you can’t exchange the console through our local service center. If your console was purchased in another country and needs service, you will need to ship your console (at your own expense) to our service center for repair. Contact Xbox Support for more details (see the Assistance section at the bottom of this page for contact information).

The cost of an out-of-warranty console exchange varies:

• SGD 125 plus tax, if you submit an exchange request online
• SGD 150 plus tax, if you call Xbox Support and have a support agent create the exchange order for you. (See the Assistance section at the bottom of this page for contact information.)

When you bring your console to our service center for exchange, we test your console for three flashing red lights or an E74 error. If your console does not exhibit three flashing red lights or an E74 error, and you are out of the standard one-year product warranty, you can have your console exchanged for a fee or choose to have your console returned to you as is.

Note If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for exchange. If your console has an E74 error, submit an online exchange request.

Console exchange needs to be completed at our Microsoft Service Center. To start the exchange process, you need to submit an online exchange request and then bring us your console.

Anyone. You need a Microsoft account to request an exchange. If you don’t have one, create a free Microsoft account. Microsoft accounts are a sign-in service used by various Microsoft websites and services.

It costs us less if you submit an online exchange request instead of talking with a support agent, so we pass this savings on to you.

After you submit an online exchange request, wait four hours before bringing your console and service request number to our service center. We will exchange your non-working console with a working console on the spot.

After you submit an online exchange request, you will receive an email with information on how to pack and bring your console to our service center. Simply follow the email instructions.

Console packing information is also available online:

• Download the console packing instructions (PDF format).

If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, please contact Xbox Support using the Assistance section at the bottom of this page.

Go to our Xbox Online Service Center to check your exchange status at any time. Under Check Exchange Status (lower-right corner), enter your service request number and ZIP code, and then click Check Status. The service request number is included with the order confirmation email.

Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).

Please bring us your console within 30 days of submitting your online exchange request. If you do not make the exchange within 30 days, your exchange order is cancelled.

• Download the console packing instructions (PDF format).

Bring us your console only. Please remove the hard drive, accessories, and discs before packing your console for exchange. If a disc is stuck in the disc drive, use our Xbox Disc Drive Solution to remove the disc (select “Stuck shut” as the problem).

Your console may be returned unrepaired for the following reasons:

• We did not detect any fault with your console.
  For further assistance with your console, please contact Xbox Support.
• Your console may have been modified or tampered with, in which case your console has been banned.
  Repair or service of your Xbox 360 console by anyone other than Microsoft voids the console warranty and results in a console ban. If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee. For more information about Xbox LIVE console bans, see Xbox LIVE console ban information.

Try our Xbox Disc Drive Solution for help in troubleshooting disc-related problems. If this solution doesn’t help, see our Microsoft Game Disc Replacement Program.

The warranty period for all licensed Xbox 360 accessories is 90 days from the date of original purchase.

If you purchased your accessory within the last 30 days, you may return it to your retailer for replacement with your original proof of purchase. If you purchased your accessory more than 30 days ago, but less than 90 days, please contact Xbox Support. (See the Assistance section at the bottom of this page for contact information.)

If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 but less than 90 days ago, you can order a replacement accessory from our Xbox Online Service Center (console registration is required).