Xbox 360 repair: Frequently asked questions

This article provides information about Xbox 360 warranty, registration, and repair.

If you need help solving problems with your console, see Xbox 360 support.

Warranty and registration

What is the warranty period for Xbox 360 consoles and accessories?

The warranties are:

  • Xbox 360 console: One year
  • Original Xbox 360 console with three flashing red lights or error E74:Three years from the console purchase date (not applicable to the Xbox 360 E console or Xbox 360 S console)
  • Kinect sensor: One year
  • Accessories: 90 days

Notes

How do I find out if my console is under warranty?

Use the following steps to find out if your Xbox 360 console is in or out of warranty.

Haven’t registered your console?

Register your product online to see your warranty information (if prompted, enter your Microsoft account information).

Previously registered your console?

Check your warranty status (sign in with your Microsoft account, if needed). The warranty information is shown.

I don't see a product that I previously registered.

Did you register the product by phone?

Your Xbox product might not be associated with your Microsoft account. Go ahead and register your Xbox product again online. Be sure to use the same name and address that you used when you registered the product by phone.

Do you have more than one Windows Live account?

Sign out and then sign back in using the Microsoft account that you originally used to register your Xbox product.

My console has three flashing red lights or an E74 error. Is this covered by warranty?

The warranty period for three flashing red lights and the E74 error is three years from the original purchase date of the console. If your console is out of the three-year warranty period, you can still receive console exchange service for a fee.

Is cosmetic damage covered under warranty?

Cosmetic damages, such as scratches, cracks, nicks, and normal wear and tear, are not covered under the Xbox 360 Product Warranty.

I thought my console was under warranty, but your website says my console is out of warranty. What should I do?

If you think your warranty end date displayed online is incorrect, call Xbox Support with proof of purchase (see the Assistance section at the bottom of this page for contact information). You will be asked to provide the original purchase receipt to verify the product purchase date by email.

What is my warranty after my console is serviced?

We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:

  • In-warranty service: If your Xbox 360 console was serviced within the original warranty period (free exchange), you receive either the balance of your original warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Xbox 360 console was serviced out of the original warranty period (paid exchange), your serviced console will have a 90-day warranty.

How much does an out-of-warranty exchange cost?

The cost of an out-of-warranty console exchange varies:

  • SGD 130 plus tax, if you submit an exchange request online
  • SGD 160 plus tax, if you call Xbox Support and have a support agent create the exchange order for you. (See the Assistance section at the bottom of this page for contact information.)

When your console is received at our service center, we test the console for three flashing red lights or an E74 error. If your console does not exhibit three flashing red lights or an E74 error, and you are out of the standard one-year product warranty, you can have your console exchanged for a fee or choose to have your console returned to you as is.

Note If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for exchange. If your console has an E74 error, submit an online exchange request.

Console Exchange

How can I exchange my console?

Console exchange needs to be completed at our Microsoft Service Center. To start the exchange process, you need to submit an online exchange request, and then send us your console.

Who can request an online exchange?

Anyone. You need a Microsoft account to request an exchange. If you don’t have one, create a free Microsoft account. Microsoft accounts are a sign-in service used by various Microsoft websites and services.

Why is submitting an online exchange cheaper than calling Xbox Support?

It costs us less if you submit an online exchange request instead of talking with a support agent, so we pass this savings on to you.

How long will the exchange take?

Service can take up to three business days from the time our service centre receives your console.

What do I do after I submit my online exchange order?

After you submit an online exchange request, you will receive an email with information on how to pack and send your console to our service center. Simply follow the email instructions.

If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

You will also receive a call from our service center. They will arrange an appointment to pick up the non-working console at your location.

How can I check the status of my exchange?

Go to our Xbox Online Service Centre to check your service status at any time. Click Check the status of a service order, enter your service request number and postal code, and then click Submit. (The service request number is included in the order confirmation email message.)

Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).

Do I need to exchange my console right away?

Please send your console within 30 days of submitting your online exchange request. If you do not make the exchange within 30 days, your exchange order is cancelled.

How do I pack my console for exchange?

Send us your console only. Remove the hard drive, accessories, and discs before packing your console for exchange. If a disc is stuck in the disc drive, use our Xbox Disc Drive Solution to remove the disc (select “Stuck shut” as the problem).

Why has my console been returned unrepaired?

Your console may be returned unrepaired for the following reasons:

  • We did not detect any fault with your console.
    For further assistance with your console, please contact Xbox Support.
  • Your console may have been modified or tampered with, in which case your console has been banned.

Repair or service of your Xbox 360 console by anyone other than Microsoft voids the console warranty and results in a console ban. If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee. For more information about Xbox Live console bans, see Xbox Live console ban information.

What do I do if I own a console from another country?

The warranty for the console applies only to the country or region where the console was purchased. If your console was purchased outside of the country or region where you currently live (for example, you’re using a US console in Singapore), there is no option to service your console locally. However, you can ship your console (at your expense) to our service center for repair. Contact Xbox Support for details.

Accessories and game discs

My game disc doesn’t work. What should I do?

Try our Xbox Disc Drive Solution for help in troubleshooting disc-related problems. If this solution doesn’t help, see our Microsoft Game Disc Replacement Program.

What is the warranty period for accessories?

The warranty period for all licensed Xbox 360 accessories is 90 days from the date of original purchase.

How can I get an accessory serviced?

If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 but less than 90 days ago, you can order a replacement accessory from our Xbox Online Service Center (console registration is required).

How do I send an accessory in for replacement?

You will receive a confirmation email message upon successful submission of your accessory replacement order. Pack the non-working accessory and send it to our service centre. You arrange delivery with the courier of your choice and pay for the postage costs. You assume responsibility for any loss or delay in postage.

Once service center receives your non-working accessory, a replacement will be shipped to you within three business days. Return shipping will be free-of-charge.

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