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Error 51-C00DF236 occurs when you’re using Xbox Live

Problem

You see that following error code when you’re using Xbox Live:

51-C00DF236

This means that a required media update is not installed.

Solutions

Solution 1: Update your console software

Try updating your console software and playing the content again. If you keep getting the error, try the next solution.

Solution 2: Install the Optional Media Update

  1. Go to the Optional Media Update download page.
  2. Click Download to Xbox 360.
  3. If prompted, sign in using your Microsoft account information. The next time you turn on your Xbox 360 console, the Optional Media Update will download to your console.

If you keep getting the error, try the next solution.

Solution 3: Contact Xbox Support

If the previous solutions don’t solve the problem, contact contact Xbox Support.

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