Xbox LIVE Support

Got a new Xbox 360 console? Get up and running quickly with information about how to set up your console, how to connect to Xbox LIVE, how to get connected wirelessly, how to set up your Kinect sensor, and more.

If you need to turn off auto-renewal for your Xbox LIVE account, or you want to cancel your membership altogether, here's how to do it.

Do you get a status code error when you try to download content from Xbox LIVE Marketplace and don’t know what it means? Find information about common error codes, what problems they indicate, and what steps that you can use to fix the problem here.

If you can’t play or use previously downloaded content, check here to see possible issues and how to resolve them.

Find out how to store your game progress (your saved game) in the cloud, so you can easily play the same game on multiple consoles.

You can use the power of Bing search to find content, such as movies, apps, and music, in the Xbox LIVE Marketplace or on your Xbox 360 console.

Learn about Xbox LIVE console bans, the reasons why a console or an Xbox LIVE account might be suspended, how you can avoid a suspension, and more.

An explanation of how content licenses work with content purchased on Xbox LIVE, and information about how to transfer those licenses from one console to another, should you need to.

Find solutions to many connection issues, including slow game play, poor performance or lags between actions, pauses during video streaming, and frequent disconnections. Learn how you can improve your wireless signal, maximize your bandwidth, and more.