Frequently asked questions about Xbox apps on Windows 8 and Windows RT

Find answers to commonly asked questions about Xbox apps on Windows 8 and Windows RT.

Xbox on Windows

What are Xbox apps on Windows 8 and Windows RT?

Xbox apps on Windows 8 and Windows RT include the Video, Music, Games, and SmartGlass apps. These apps are designed to allow you to access and interact with the Xbox ecosystem from your PC.

What features are available in the Xbox SmartGlass app?

The free Xbox SmartGlass app lets you access entertainment content through your Xbox Live account using your Windows 8 or Windows RT PC or tablet and then play it back on your TV through your Xbox 360 console. You’ll be able to use any available input, including touch, mouse, or keyboard to navigate and control content playback with the app. In addition, the app shows you detailed information about the movies, TV shows, games, and music that you’re enjoying.

Games, music and video

What are the “Music” and “Video” tiles?

The Music and Video tiles on Windows 8 and Windows RT are Xbox Live applications that you can use to play your local media files.

I already have a gamertag. Will it work with the Music, Video, and Games apps on Windows 8 and Windows RT? Do I need to create a new account?

You don’t need to create a new account, but you can if you want to. On your computer, when you go to PC settings and sign in using the Microsoft account for your gamertag, you’ll be automatically signed in to any Xbox Live app that you open on your Windows 8 or Windows RT PC.

How do I create an Xbox profile for my child on Windows 8?

You and your child each need a (free) Microsoft account. Have your child join Xbox Live (a Free membership is available). You’ll need to sign in with your Microsoft account to complete the process. Once your child has signed up for Xbox Live, the child will be able sign in and use the Xbox apps in Windows 8. Be aware that you can control your child’s access to online content. For details about Parental controls, see Xbox Live and Zune online safety and privacy.

How can I find out what’s left of my monthly streaming limit?

  1. Start the Xbox Music app in Windows 8 or Windows RT.
  2. Swipe from the right or go to the upper-right or lower-right corner to open the Charms bar.
  3. Tap or click Settings, and then tap or click Preferences.
picture
  1. Under Monthly streaming limit you’ll see a bar that shows the time you have left.
    Note The bar chart only appears if you don’t have an active Xbox Music Pass.

How do I add music to the Music app?

To add music to the Music app in Windows 8 or Windows RT:

  1. At the Windows 8 or Windows RT Start screen on your computer or device, tap or click the Desktop tile. This will take you to the classic desktop view.
  2. Select Windows Explorer (the manila folder next to the Internet Explorer icon).
  3. Under Libraries, select Music.
  4. Right-click Music, and then select Properties.
  5. Click Add.
  6. Include the folders where your music is stored.
  7. Click OK.
  8. Close, and the re-open the Music app.

Note If music content is stored externally (for example, on a USB flash drive or an external hard drive), you can copy or move the content to any folder in the Library locations field, and the Music app will pick up the content.

If you have music stored on a network or network access storage (NAS) drive, note that the Music app currently only supports content stored on network shares hosted by Windows operating systems. Windows Search and Desktop Experience features must be installed and Indexing enabled for the share. Once these are installed and enabled, you may have to rebuild the index for network shares to function correctly with the Music app.

What can I do if music content is not showing up after I add it to my music collection?

To solve this problem, follow these steps:

  1. On your keyboard, press the Windows logo key and the E key at the same time to open Windows Explorer.
  2. Under Libraries, expand Music.
  3. Right-click My Music, and then click Properties.
  4. Click Advanced.
  5. Do one of the following:
    • If the Allow files in this folder to have contents indexed in addition to file properties check box is selected, go to step 6.
    • If the Allow files in this folder to have contents indexed in addition to file properties check box is not selected, go to step 10.
  6. Click to clear the Allow files in this folder to have contents indexed in addition to file properties check box.
  7. Click OK, and then click Apply.
  8. In the Confirm Attribute Changes dialog box, click Apply changes to this folder, subfolders, and files, and then click OK.
  9. In the My Music Properties window, click Advanced.
  10. Click to select the Allow files in this folder to have contents indexed in addition to file properties check box, click OK, and then click Apply.
  11. In the Confirm Attribute Changes dialog box, click Apply changes to this folder, subfolders, and files, and then click OK.
  12. Click OK.
  13. Repeat steps 2-12 for every folder that appears under Music.
    Note The window titles will change to reflect the name of the folder.

After you do this for your music library folders, close and reopen the music app.

When the music app opens, it will start inspecting the music library and should start receiving the album and artist data.

Note Windows 8 and Windows RT generally suspend apps when they are in the background. If you want make sure that the music app keeps processing, you need keep it in the foreground or snapped to the side.

How do I add videos to the Video app?

To add videos to the Video app in Windows 8 or Windows RT:

  1. At the Windows 8 or Windows RT Start screen on your computer, find and click the Desktop tile. This will take you to the classic desktop view.
  2. Select Windows Explorer (the manila folder next to the Internet Explorer icon).
  3. Under Libraries, select Video.
  4. Right-click Video, and then select Properties.
  5. Click Add.
  6. Include the folders where your videos are stored.
  7. Click OK.
  8. Close, and the re-open the Music app.

Note If video content is stored externally (for example, on a flash drive or an external hard drive) you can copy or move the content to any folders in the Library locations, and the Video app will pick up the content.

If you have video content stored on a network or network access storage (NAS) drive, note that the Video app currently only supports content stored on network shares hosted by Windows operating systems. Windows Search and Desktop Experience features must be installed and Indexing enabled for the share. Once these are installed and enabled, you may have to rebuild the index for network shares to function correctly with the Video app.

What else can I do in the Video app?

  • Browse the movie and TV stores to buy (in supported locales) the TV episode or movie of your choice
  • Watch the videos in your personal collection in a touch-optimized playback experience
  • Use Play to Xbox to cue up the movie or TV episode on your Xbox 360 console
  • Use the Share Charm feature to share your favorites with your friends

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